Down again…..

V

VaughanY

New Member
Joined
Jul 7, 2016
Messages
5
Reaction score
0
Another week. Another problem with Cool Ideas

I literally didn’t have one week of continuous, good internet as yet!!!!
 

Attachments

  • B2CD918A-3972-42AA-8346-1B674C625E38.jpeg
    B2CD918A-3972-42AA-8346-1B674C625E38.jpeg
    257.2 KB · Views: 84
VaughanY said:
Another week. Another problem with Cool Ideas

I literally didn’t have one week of continuous, good internet as yet!!!!
Click to expand...
Hi There, yes it seems the area is quite problematic from MFN, we have engaged with them for feedback and permanent resolve.
 
PBCool said:
Hi There, yes it seems the area is quite problematic from MFN, we have engaged with them for feedback and permanent resolve.
Click to expand...
It is obvious that you cannot get this right - I have given you ample opportunity to fix this, but you cannot.
From inception on 22 April 2021, you cannot provide me a stable line - yet other ISPs here work fine.

As per CPA, it is my right to cancel with a full refund as this was never working from inception.

I do not want this to be repaired again etc!!!!

I want
1 - my full refund(R500+200+ 250(approximate pro rata + 709+ 699) as I did not have any proper connectivity with you
2 - Immediate cancellation - I will not wait 30 days. This is your repetitive fault!!!!
3- Clean out my line so a new ISP can immediately connect me.

I cannot believe that I went with the most expensive, number 1 ISP in the country and had no joy at all!!!!!

I have no problems paying if I get service and connectivity - I get neither.
 
VaughanY said:
It is obvious that you cannot get this right - I have given you ample opportunity to fix this, but you cannot.
From inception on 22 April 2021, you cannot provide me a stable line - yet other ISPs here work fine.

As per CPA, it is my right to cancel with a full refund as this was never working from inception.

I do not want this to be repaired again etc!!!!

I want
1 - my full refund(R500+200+ 250(approximate pro rata + 709+ 699) as I did not have any proper connectivity with you
2 - Immediate cancellation - I will not wait 30 days. This is your repetitive fault!!!!
3- Clean out my line so a new ISP can immediately connect me.

I cannot believe that I went with the most expensive, number 1 ISP in the country and had no joy at all!!!!!

I have no problems paying if I get service and connectivity - I get neither.
Click to expand...
Unfortunately not that simple, and we are happy to credit you based on what MFN will credit. This is not our portion of the service that is down, it is the fibre provider.
 
Did
PBCool said:
Unfortunately not that simple, and we are happy to credit you based on what MFN will credit. This is not our portion of the service that is down, it is the fibre provider.
Click to expand...
Did you have a look on my account and see how many faults and days this was working?

Yes it is very simple :) CPA is no longer a grey area, it is now years since implementation and the phase of guinea pig cases are over.

I paid you for a simple service
1 - you can not deliver
2 - gave you many opportunities to fix

Hence CPA is on my side here - I paid for a service, you cannot deliver repetitively
 
VaughanY said:
Did

Did you have a look on my account and see how many faults and days this was working?

Yes it is very simple :) CPA is no longer a grey area, it is now years since implementation and the phase of guinea pig cases are over.

I paid you for a simple service
1 - you can not deliver
2 - gave you many opportunities to fix

Hence CPA is on my side here - I paid for a service, you cannot deliver repetitively
Click to expand...
If it's within CPA then MFN will credit accordingly as I have mentioned :)
 
I can fully understand your frustration
But Getting demanding and kind of condescending with CISP because your fibre provider has issues is not going to get you far tbh.
 
I will need to investigate our options if MFN will release the line early and credit etc we are happy to, will check with management tomorrow.
 
@PBCool @TheRoDent I've been down since this afternoon. No announcements. I've logged a ticket, but haven't got any feedback.

Vuma trenches in Randpark Ridge.

Edit:

COOL-20210717-728241
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X