Downgrading Neoconnect Prime package

[sal12344]

Hi does anyone know how to have this done I am on Prime Unlimited and now only want to use device for phone calls, at least my wife does. I have Neogo as well and telkom finally activated my ADSL line after only 16 months.

Anyone? Neotel rep?

BTW I have been happy with the Neotel service but find that the downtime on the weekend was horrible especially with no decent feedback and though I get betwwen 80KB/s and 100KB/s its still not ADSL.

 

[sjm]

You should be able to just call the call centre (on 0800 333 636) and request a downgrade to the package you now want. I assume you'll now want the smallest package (1G per month)?

 

[sal12344]

Yep, I have one of teh Axxess after hours Uncapped Semi Fiber Accounts. Would take me 3 days at least to get from Neotel what I get from them in one night. Lets not talk weekend when my Neotel Speeds are usually halved.

 

[McGuywer]

So one can downgrade a package?
Providing you keep the same device?

 

[Neotel]

So one can downgrade a package?
Providing you keep the same device?

Actually no,

Prime you can go down to any lite package bar the Lite 99.
NeoGO you cant migrate to anything else it's NeoGo or NeoGo.

Sal Drop me your details lets try and figure something out for you...

 

[sal12344]

Will do, closer to month end though still want to use it a bit

 

[sal12344]

Actually no,

Prime you can go down to any lite package bar the Lite 99.
NeoGO you cant migrate to anything else it's NeoGo or NeoGo.

Sal Drop me your details lets try and figure something out for you...

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