DPD Laser

[ChanS89*]

Hi everyone,

I wanted to share a warning about DPD Laser’s current service levels (or lack thereof). I’ve been stuck in a loop with them since the 28th of April, and I’ve finally had to take matters into my own hands.

The Background:

• I booked and paid for a collection from Midrand on 28 April.
• After multiple "rescheduled" dates, a support agent (Banolo Baloyi) told me they "don't courier sand" and-incredibly-that they couldn't locate my parcel.
• The Product: It’s FirmJoint Polymeric Sand—a factory-sealed, specialized building product. It is NOT loose sand.

The Fail:

• Despite DPD's system accepting my payment and scheduling the pickup, they suddenly decided it was a "prohibited item."
• For the last week, they told me the matter was "under investigation" but gave zero feedback. My emails to their queries, info, and collections departments on 08/05/2026 were completely ignored.

The Resolution (No thanks to DPD):

• Tired of waiting, I eventually booked The Courier Guy to go and collect the package.
• Guess what? The Courier Guy collected it with zero issues. No "sand" excuses, no "lost" tracking.

Current Status: DPD Laser still has my money for a service they refused to provide (they now say I must wait 14 Days to get my refund). I’ve effectively had to pay twice for one delivery.

Has anyone else noticed DPD becoming this unresponsive lately? I’m now fighting for a refund, but if you’re moving specialized goods, I’d suggest steering clear and going straight to a courier that actually wants the business.

Item Name:	MYDPD908646
Reference Number:	296908479

 

[Robocop]

I recently bought from Amazon SA. They used DPD for my delivery. Delivery was rescheduled twice because the delivery man experienced some issue. On the 3rd try they eventually delivered 3 days after they were supposed to.