Drifta "service is currently scrambled"

[Vis1/0N]

Been getting error "service is currently scrambled" this since yesterday evening (Feb 17). My account was up to date ( only last Saturday I was disconnected because I was overdue - I pay months upfront but get no statements and I missed the date.) It seems that there may be quite a few frustrated people having these issues.

After a despairing 25 minutes unanswered by the call centre google brought me to http://www.facebook.com/DStvMobile?filter=2 and the advice is to

took a needle, and with the drifta already switched on I held the power button down, then briefly pushed a needle through the reset button then let go of the power button.

Then I went to the site (and logged in) and cleared the error code.

https://selfservice.dstv.com/self-service/my-account/subscriptions/clear-error-codes/

Apparently there was a ''signal disruption'' and all of those affected had to phone the call centre to clear the error. It is also necessary to reset the Drifta by inserting a needle into the reset button situated below the on/off switch.

 

[Hein_JHB]

The same has happened to me this past weekend and I phoned DSTV Mobile and reported the problem and they reset some settings on their side and it was working again.

 

[Vis1/0N]

It has happened twice since and just now the 3rd time. It was a simple fix to go to the website and clear the error code and reset. But now the self service site is down. So I need to phone them and get put on hold. Telkom and the cellular networks must love them.