DSL Dissconnection

[justinnlfc]

I have been using Telkom ADSL for about 3 months and the first month was an absolute dream. I switch on the router, and it connects first time, and the connection stays up all day.

Then a lightening strike fried my first modem, and telkom replaced it. And ever since then ive been having 5-6 disconnects a day. and everyday at about 17:00 i get disconnected, and i can never get on again, for hours.

I have logged a call with telkom, they said that everything is fine with my line.

I have the ZyXel modem, is this normal???

thanks

 

[flysouth]

I have used the same Mecer ADSL modem for the past three years - and have noticed that recently Telkom service has got even worse - of that is possible!

I work on the internet all day, using HTTP and FTP protocols, connected to a US-based server and find that:

The connection drops frequently - at least 4 -5 times each day.

The connection will be working okay (although sluggish on speed) then suddenly it slows to a crawl or stops transferring data altogether.

I do not expereince the problem of being unable to reconnect for hours as you do however.

Telkom truly sucks!

 

[Leftfoot]

Good chance that if you had a lightning strike on the line that there will be problems elsewhere ie. other lightning protection on phones/faxes etc, poles or the exchange itself degraded. Insulation in cables blown through and perhap touching a tree. "Kelly temps" at Telkom do the line testing most of the time and they ignore some fault conditions. Its a time consuming exercise that they dont like to do on the LTS system. A telkom line test should be no worse that these limits:

Foreign earth - 10MΏ (line touching the greater mass of the earth through trees, wet soil, nests etc)
Foreign contact or negative (-ve) - <12v (line touching another line through low insulation, dampness, etc.
Line capacitance - more that 8μF on the line indicates too many phones and as such has been known to weaken analogue data signals.

Anything other than this....the line is faulty. I always insist on these results from the "Kelly temp" and if they cant supply it, they have not tested the line. They cannot test the line while you are talking on it, they have to ring you back. If they cant help you with the results immediately, demand to speak to an operator. Do not accept a reference number until the results are given to you.

 

[justinnlfc]

Before the lightening, i used to get 10.0.0.3/4
After and with the new modem, I get 10.0.0.33/34

I will get them to test the line again. thanks for the figures.