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Question of the Day: What is the ultimate French toast topping?
DSL down in Claremont CPT?
- Thread starter zll
- Start date
Mine begins with 671. Dammit. Will have to get my brother to check from his linux box when he wakes up.
I think it may be my pc. Had this weird thing a few days ago where my ping was erratic, but his was fine. It came right on it's own after a bit. Maybe a virus has gotten through my AV...or maybe something got thru when my firewall was off
I think it may be my pc. Had this weird thing a few days ago where my ping was erratic, but his was fine. It came right on it's own after a bit. Maybe a virus has gotten through my AV...or maybe something got thru when my firewall was off
bekdik
Honorary Master
I think that Telkom was doing maintanace last night - I would suspect that it's up by now.
Suggest that you power cycle the router and or call 0800375375
Suggest that you power cycle the router and or call 0800375375
Lol. Get home to discover that internet is down again. Find out from my brother that apparently the port refresh this morning took close on 15 minutes! Clearly there is a problem somewhere on their side since a port refresh has never taken longer than 2 minutes when I have called through in the past.
Call Telkom. Try to explain to the first consultant what is wrong. She is telling me what her computer is telling her, that I am connected and the account is capped. I repeated to her about 5 times, I am not connected here, there is a problem on your side, and you need to force that connection off. Even if I was capped, the account should still connect. She starts telling me about how I am wrong. I ask her why my other accounts with other isps are doing the same thing? She starts repeating the same story. So I very politely say to her:
"I'm sorry, I'm going to say this nicely, coz I am trying not to be mean here. I am going to hang up and speak to another consultant who knows what I am talking about. Thank you, goodbye."
Next guy starts giving me the same story. But after a couple of minutes of me explaining to him, he clearly picks up that I know more about this than he does. He tries to do a port refresh, and it doesn't work.
"So clearly there is a fault."
"Yes sir. I will log the fault for you."
Reference numbers, etc. If I see a Telkom van parked by my house I'm gonna go chat with the guy, coz all this started happening AFTER they did maintanence...
Why does Telkom waste their money hiring people who have no clue? Or is their training that bad?
Call Telkom. Try to explain to the first consultant what is wrong. She is telling me what her computer is telling her, that I am connected and the account is capped. I repeated to her about 5 times, I am not connected here, there is a problem on your side, and you need to force that connection off. Even if I was capped, the account should still connect. She starts telling me about how I am wrong. I ask her why my other accounts with other isps are doing the same thing? She starts repeating the same story. So I very politely say to her:
"I'm sorry, I'm going to say this nicely, coz I am trying not to be mean here. I am going to hang up and speak to another consultant who knows what I am talking about. Thank you, goodbye."
Next guy starts giving me the same story. But after a couple of minutes of me explaining to him, he clearly picks up that I know more about this than he does. He tries to do a port refresh, and it doesn't work.
"So clearly there is a fault."
"Yes sir. I will log the fault for you."
Reference numbers, etc. If I see a Telkom van parked by my house I'm gonna go chat with the guy, coz all this started happening AFTER they did maintanence...
Why does Telkom waste their money hiring people who have no clue? Or is their training that bad?
ChrisJ
Senior Member
Mine is also down on a 671 number, call centre guy said it mine was the 4th call he had about problems on that exchange. A port reset did not help.
