DSL installation woes

[Arzy]

On the 6th of March 2006 I ordered the DSL service from Telkom. Its now basically 21 months later and I am quickly approaching two years of waiting for them to install.

I would thus like to know if anyone has a number or something where I can get hold of someone who can actually tell me what the issue is.

I have a telephone line installed in my house, checking the number on Telkom's website states that my exchange is DSL enabled. Speaking with anyone at the call center is pointless. I now have 3 reference numbers I quote when I call, the original order number, an order number to upgrade my telephone line and then an order number on what Telkom calls their demand register.

Surely there must be somewhere to contact someone who actually knows what the delay is and can give a plain answer.

On a side note, does anyone have a postal adress where you can send registered mail for the CEO?

 

[Leftfoot]

Go to a telkom shop and demand an answer....dont leave till either you get an answer or a technical technician can give you an answer as to why your ADSL is not viable.
In my opinion you have left it too long.....you need to bug these guys every day....only then will they take you seriously. If they dont give you an answer, get hold of the technical manager for your area.it should take no longer than a week to get an answer or indeed the installation conmpleted should all be in order.
The call center is too impersonal and not recommended and in a face to face confrontation, they feel more compelled to assist you (usually)


You might want to try the numbers in the sticky:

http://mybroadband.co.za/vb/showthread.php?t=37678

 

[Arzy]

I've been to the Telkom shop in my area a couple of times. I actually have a stack of their printed screen captures confirming installation dates that never happened.

Also its not that I haven't been bugging them to install. At first I called daily, then weekly and now its basically a case of calling just after the 6th of every month to find out when next they expect to install.

I actually spoke to them again this morning and according to the guy on the line there should be no reason I don't have a line, the infrastructure is available, my exchange is enabled and a port has been allocated...no installation has been done yet though...

The reason I was asking for the postal address though is because I want to send registered letters anyone of importance in the executive and see if they don't respond...I doubt it though...

 

[[OUPA]MrNutz]

contact Beeld (newspaper) 's consumer forum (tot-u-diens) - Isabel Jones clone - she can sort them for you.