Sign up with GoogleI recently moved from where I had a Telkom 10Mbs uncapped DSL package. When I requested a transfer I was told that I should drop to a 4Mbs package as I was further away from the Telkom exchange which I did. When the Telkom guy came to install the physical DSL line (there had been a single line voice in but I needed a separate one to the DSL line) he told me that I should be able to get about 7Mbs. I looked up the formula and based, on what he had told me was the actual 'last mile' distance' not the distance as the crow flies, confirmed his calculation.
Now I have taken a 10Mbs package from OpenWeb whilst still keeping Telkom for the time being but the best speed I am getting is about 3.4Mbs. I got throttled by Telkom because my eldest daughter, who had been staying with me between jobs, didn't think that watching streaming movies 24/7 counted as bandwidth. I did ake me a couple of days to work out that I had been throttled mainly because it took that long to get hold of somebody at Telkom who could tell me why my DSL was so slow.
What I would like to know is because I had the 4Mbs package from Telkom have they set my maximum line speed in the exchange to that and do I need to grit my teeth and find out how to ask them to up it? The cost of the DSL line is the same irrespective of whatever speed you can get out of it I presume.
Incidentally if I use my Vodacom LTE modem, which I use if I travel and can't get WiFi, I can get about 30Mbs but as they don't offer an uncapped package I can't afford o use it at home all the time.
Now I have taken a 10Mbs package from OpenWeb whilst still keeping Telkom for the time being but the best speed I am getting is about 3.4Mbs. I got throttled by Telkom because my eldest daughter, who had been staying with me between jobs, didn't think that watching streaming movies 24/7 counted as bandwidth. I did ake me a couple of days to work out that I had been throttled mainly because it took that long to get hold of somebody at Telkom who could tell me why my DSL was so slow.
What I would like to know is because I had the 4Mbs package from Telkom have they set my maximum line speed in the exchange to that and do I need to grit my teeth and find out how to ask them to up it? The cost of the DSL line is the same irrespective of whatever speed you can get out of it I presume.
Incidentally if I use my Vodacom LTE modem, which I use if I travel and can't get WiFi, I can get about 30Mbs but as they don't offer an uncapped package I can't afford o use it at home all the time.
