DSTV decoder transfer of ownership mess

K

Kix

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I recently cancelled my DSTV and one of my friends now has my HDPVR 2P decoder.

We did the transfer of ownership papers about a week ago and submitted at the local Multichoice outlet.

We just checked now, the decoder is still in my name which means that he can't connect it to his DSTV account (Extraview).

How long is something so simple going to take?
 
I've sold my SD decoder to someone (with couple of decoders allready). So it took one letter, and few minutes with a call centre agent, all good and well. I've added my new Explora, and my billing was fine,

But the problems started with my login credentials, when logging in, i cant see my explora, I could see all my SD pvr's new owners stuff, i even disabled his smartcard to test!

It took them 2 days to add my financial account and hardware to my profile,
So transfer quick, really couple of minutes on the phone, and adding mine.

But the mess that followed...
 
Kix said:
I recently cancelled my DSTV and one of my friends now has my HDPVR 2P decoder.

We did the transfer of ownership papers about a week ago and submitted at the local Multichoice outlet.

We just checked now, the decoder is still in my name which means that he can't connect it to his DSTV account (Extraview).

How long is something so simple going to take?
Click to expand...

Complain on their forum and you may get somewhere.
 
gfmalan said:
Or he must phone call centre,
Click to expand...

My friend did call the call centre and he was told that the department that needs to disconnect stuff on my side is different to the department that needs to add it to his account.

Makes no sense, but alas. My friend says he will go in to the store again tomorrow and try to sort it out.
 
Kix said:
My friend did call the call centre and he was told that the department that needs to disconnect stuff on my side is different to the department that needs to add it to his account.

Makes no sense, but alas. My friend says he will go in to the store again tomorrow and try to sort it out.
Click to expand...

So I count myself as being lucky?!
 
About two hours on the phone later and all is working.

Multichoice loaded PVR, Extra View, etc. onto his DPP account which already included these services.

This caused a conflict which saw both his decoders out of action.

Spoke to a knowledgeable person and they sorted it one time.
 
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