Dstv Error E19-4

[lusiwemaduna]

Im trying to remove Error E19-4 on the "self-help" but when i enter my smart card number,i get a message saying "smart card number is not on the system"

 

[mister]

Im trying to remove Error E19-4 on the "self-help" but when i enter my smart card number,i get a message saying "smart card number is not on the system"

We’re here to help you seven days a week, including public holidays from 07:00 to 23:00.

Johannesburg: (011) 289 2222

Pretoria: (012) 422 2222

Durban: (031) 710 2222

Cape Town: (021) 508 2222

Port Elizabeth: (041) 395 2222

Bloemfontein: (051) 503 2222

 

[Johnatan56]

We’re here to help you seven days a week, including public holidays from 07:00 to 23:00.

Johannesburg: (011) 289 2222

Pretoria: (012) 422 2222

Durban: (031) 710 2222

Cape Town: (021) 508 2222

Port Elizabeth: (041) 395 2222

Bloemfontein: (051) 503 2222

The Cape Town number was dead when I tried it earlier, had an error 30-4 which took like 3 seconds to resolve after the five minutes of prompts and interrogation of who I am using the Johannesburg number.

 

[NeonNinja]

Same error, should I call the call centre...

 

[chrisc]

I regularly receive an E16 message. I pay annually. Then follows a 30 to 45 minute conversation and usually an argument with a clueless and disinterested call centre person

"What is your account number"
"What is the smart-card number"
"What is your ID number"
"What is your address"
"Are you still living at the same address"
"What is your phone number"
"When did you pay your account"
"Was that this year"
"How did you pay, was it cash or debit order" (Saying EFT is not on their list of options, so the conversation stops there)

I then post a complaint or a PM to a MC person on the DSTV Forum. Within a day the service resumes, with an apology, but it cannot be fixed permanently

Since January this year, it has been cut 6 times. It was cut yesterday at 4.00pm and nothing yet right now

 

[Hemi300c]

There is a selfservice section on their Web iirc and when I had dstv and got that I used to reset it myself.

 

[NeonNinja]

Tried self service which said it'll disappear in due time, but 2hrs more than enough. Anywho phoned call centre and the dude did some magic his side.