DSTV internet problems

[cleo2014]

Hi Has anybody problems with the new DSTV internet. I have been switched off the service since Sunday and nobody at DSTV can help me.

 

[BBSA]

I'm supprised DSTV got someone to sign up for the service. There are some many better options.

 

[cleo2014]

Yes I did and now I have the problem of not having internet

 

[cleo2014]

I live in a small town far away from any service so DSTV LTE was a good option I tried MTN but they were very unhelpful.

 

[BBSA]

Try Afrihost

Pure LTE wireless internet | MTN LTE and Telkom LTE at home | Afrihost

No landline at home or work? No problem! With Pure LTE you can get connected in days, not weeks.

www.afrihost.com

 

[cleo2014]

I am now locked into dstv contract and need help

 

[S.Claus]

I would rather try and get my hands on a Starlink dish before getting DSTV internet.

 

[cleo2014]

The service was working splendid for 10 days since Sunday it is not working anymore Been in contact with DSTV every day but they seem to have no clue

 

[cleo2014]

Afrihost is much more expensive for less GB.

 

[Speedster]

Afrihost is much more expensive for less GB.

I thought the problem is you're not getting any GB from DSTV?

 

[BCR]

I live in a small town far away from any service so DSTV LTE was a good option I tried MTN but they were very unhelpful.

The unfortunate irony is that DStv use MTN for their internet in this new venture.

My best suggestion is if you can log into the settings of your router, the router stats should show which "Cell ID" you're (supposed to be) connecting to, unless your connection is so dead that you can't even get to the login page via, for eg. using :

192.168.1.1 (in search bar of a browser).

If you can get the Cell ID, and other related info, jot it down then call them again & tell them you need them to get MTN to check that tower you're connecting to.

MTN also have a 3 page online fault /congestion form you can fill out & send to them directly to look into, but don't hold your breath for a quick, or in fact, any answer .... though you'll get a reference number after filling it out you can then give to DStv, for subsequent, possible feedback.

MTN | NetworkCoverage

www.mtn.co.za

MTN seem to be having issues recently - mine, and others speeds have been down recently, either directly through MTN or via Cell C / Supersonic.
The recent power outages must have played a part in all this.

Try DStv Internet via WhatsApp, if you haven't already ; might be more helpful / clued up.

Good luck with it.

 

[BBSA]

Afrihost is much more expensive for less GB.

Please show the difference.