DSTV Now - 'The Device is Registered to a different user'

[Dolby]

I had my own DSTV Now account, but I've got my brothers instead.

The problem seems to be the Smart TV is now linked to mine, and I need to unlink it - and link it to his.

Anyone have any idea where this settings is?

Full error :

'This Device is Registered to a different user. Please remove this device on the other account'

 

[Dolby]

Nevermind ... Sorted!

 

[cenredash]

You register a device on the device and link it to an accout, but once it is linked to an account you need to use a registered device, under settings, to unregister and unlink from your original account before it can be linked and registered to the new account.

In short for a device previously linked you will need a registered device that still has the old account and Deregister it on that device.

Or you must call dstv. I think they can do it.

 

[Notjustok]

Have the same problem. How did you manage to get it sorted?? Thanks

 

[Voete]

Hi where must I go in to remove my DStv now account

 

[Meldp]

You register a device on the device and link it to an accout, but once it is linked to an account you need to use a registered device, under settings, to unregister and unlink from your original account before it can be linked and registered to the new account.

In short for a device previously linked you will need a registered device that still has the old account and Deregister it on that device.

Or you must call dstv. I think they can do it.

Did you manage to sort this out?

 

[cenredash]

I wasn't the one with a problem. Was trying to help someone else