DSTV on the web

[daveza]

Everyone else has had a bash at DSTV, so now my turn.

I want to do a very simple thing - login to DSTV Connect.

It rejects the password, so I click on Forgot your password - and it says a reminder has been sent to the email address listed.

But it never arrives - even after doing it a few times.

So I mail support and get this -

Multichoice; Upon resolution of your query please provide feedback on your experience with our written correspondence team.

Click Here : Feedback to start the survey

Dear Sir/Madam

CASE NUMBER : xxxxxxx

Thank you for your e-mail.

Please provide us with a detailed query which you would like us to assist you
Please provide us with one of the following:

· MultiChoice Customer Number
· ID Number
· Decoder Serial Number
· SmartCard Serial Number

As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.

All that when all I want is the password reminder they offer on their site ?

I mail back saying give me a break, just send the password reminder and get another reply -

Dear Sir/Madam

CASE NUMBER : xxxxxx

Thank you for your e-mail.



Please note that for all queries concerning our self-service website, kindly can email [email protected]. They should be able to assist you promptly, remember to have your customer logins at hand.



Information on our Channel renumbering can be accessed by using any of the following methods

· Select Channel 198 on your Decoder

· SMS your e-mail address to 32445 to receive the Channel renumbering brochure

· SMS your e-mail address to 32444 to receive a copy of the letter sent to Body Corporates regarding Installation changes

· Visit http://www.dstv.com/News/Channel-surfing-made-easy/17864

Firstly, is this bureaucracy gone mad ?

Secondly, I'm the customer, how about you redirect my mail to the correct address in your company, make sure they deal with it and get back to me with confirmation.

Thank you for your e-mail which is important to us.

apparently not important enough to actually read before sending out a response which does not remotely attend to my question/request.

DSTV, all out of magic.

 

[daveza]

Update -

Thank you for your query. We have received your email message with the subject: Fwd: DStv.com Account [#xxxxx]

We are currently experiencing a high volume of queries, and will respond as soon as we are able.

If you do not get a response within 24 hours, please send your message again.

Apparently after 24 hours your email is assigned to deleted items.