martin
Expert Member
I'll try to keep the events leading up to this simple:
1. I was a DSTV premium subscriber about 5 years ago but cancelled the service. I no longer own a decoder - I have a dish lying around in my garage somewhere.
2. Two years ago I became a Drifta user/subscriber. It's been smooth sailing for most of that time.
3. In November this year my Drifta gave an error. I tried phoning the call centre but couldn't get through. I tried the self-service option on the DSTV mobile website and was requested to login. As I had a DSTV login from ages ago I used that and entered some or other identification/serial number on my Drifta into a required field in the form for self service.
4. Somehow, performing the above re-activated my dormant DTSV Premium Subscription and my account was billed for roughly R260 (pro rata I guess).
5. I found this out mid-December 2012 and phoned the DSTV call centre immediately. I recounted the above, was supplied with a reference number and told an investigation would be launched and I would be contacted once they discovered whatever it was they were looking for.
6. Today I received an sms informing me that I have been handed over to the ITC-BA for an overdue Multichoice account of R1900. I phone them immediately and they confirmed that I was the person that owed them and that the amount was correct.
7. I phoned the DSTV Billing and Arrears department (it took forever to get through) and they can't find any record of me owing that amount or handing me over to the ITC-BA. Because they have no record they aren't very enthusiastic about helping me or taking this up personally with the ITC-BA.
8. The ITC-BA on the other hand are very enthusiastic about blacklisting me and doing it sooner rather than later.
My question: can anyone offer me advice on getting this sorted out - swiftly? This blacklisting could be detrimental, especially where future credit checks are involved. I have reference numbers coming out of my ears if they're of any use.
1. I was a DSTV premium subscriber about 5 years ago but cancelled the service. I no longer own a decoder - I have a dish lying around in my garage somewhere.
2. Two years ago I became a Drifta user/subscriber. It's been smooth sailing for most of that time.
3. In November this year my Drifta gave an error. I tried phoning the call centre but couldn't get through. I tried the self-service option on the DSTV mobile website and was requested to login. As I had a DSTV login from ages ago I used that and entered some or other identification/serial number on my Drifta into a required field in the form for self service.
4. Somehow, performing the above re-activated my dormant DTSV Premium Subscription and my account was billed for roughly R260 (pro rata I guess).
5. I found this out mid-December 2012 and phoned the DSTV call centre immediately. I recounted the above, was supplied with a reference number and told an investigation would be launched and I would be contacted once they discovered whatever it was they were looking for.
6. Today I received an sms informing me that I have been handed over to the ITC-BA for an overdue Multichoice account of R1900. I phone them immediately and they confirmed that I was the person that owed them and that the amount was correct.
7. I phoned the DSTV Billing and Arrears department (it took forever to get through) and they can't find any record of me owing that amount or handing me over to the ITC-BA. Because they have no record they aren't very enthusiastic about helping me or taking this up personally with the ITC-BA.
8. The ITC-BA on the other hand are very enthusiastic about blacklisting me and doing it sooner rather than later.
My question: can anyone offer me advice on getting this sorted out - swiftly? This blacklisting could be detrimental, especially where future credit checks are involved. I have reference numbers coming out of my ears if they're of any use.
