Guys!, km sooo fed up here!
Long story short is, I had a HD PVR 2P decoder that went poof! So I got a BRAND NEW Explora decoder from Centurion Multichoice about a month ago after a m#@/#rse fight! they tested THE DECODER in store and it was working perfectly... got home, hooked everything up as they showed me to, but I kept getting the same issue only some of the channels were working....
Ok so Im not gonna go into all the details of the massive struggle I had with all the phone calls and tweets to multichoice, but I communicated all the symptoms to them, gave them all the info requested and the technician even directed me to go into the lnb signal menu's and stuff to check the signal quality and strengths and so on.... anyway, over the phone multichoice told me that my LNB was faulty of the dish was too small... by the time I got to tweet them, also givin ALL THE technical info, they immediately told me that the problem lies with my instalation, that my LNB is faulty (I confirmed that I had a big dish). So I went and Bought a new LNB! That didnt solve the problem! I tweeted back and they then said that I should get an installer out as the problem is with my installation. .. I could not understand how the hell could my PVR have worked fine until the day before and now the brand new decoder doesnt wana work on my install... anyway, I thought well maybe it got hit my lightning or something.. lol, so I just paid and got an installer to come out and test my jnstall.
The installer came out the next day and found that my install was 100% fine. And even wrote a small report of their findings. But obviously you can imagine that this was not free. They also indicated that the problem was with the MULTICHOICE switch splitter box that came with the decoder, so it was nothing to do with my install after all, it was their product which caused me all this headache!
Now even after they tweeted me saying the following:
" Please send us a pic of the installers receipt and your I.D number and we'll get our accounts department to credit. your account. ~MNX"
Even after this message, and I submitted both the installer's report and the slip for the LNB, they are now TOTALLY IGNORING ME! Not answering my emails, not answering my tweets, not phoning me back.
So now I would like to NAME AND SHAME them to such an extent that they regret not just paying back the money for THEIR screw-ups!
Any sugestions from your side? Twitter contacts to tag, fb pages, websites? Oh and byw, already opened a hellopeter complaint, still nothing!
http://hellopeter.mobi/multichoice/...-wont-reimburse-my-money-nor-responds-1687264
Long story short is, I had a HD PVR 2P decoder that went poof! So I got a BRAND NEW Explora decoder from Centurion Multichoice about a month ago after a m#@/#rse fight! they tested THE DECODER in store and it was working perfectly... got home, hooked everything up as they showed me to, but I kept getting the same issue only some of the channels were working....
Ok so Im not gonna go into all the details of the massive struggle I had with all the phone calls and tweets to multichoice, but I communicated all the symptoms to them, gave them all the info requested and the technician even directed me to go into the lnb signal menu's and stuff to check the signal quality and strengths and so on.... anyway, over the phone multichoice told me that my LNB was faulty of the dish was too small... by the time I got to tweet them, also givin ALL THE technical info, they immediately told me that the problem lies with my instalation, that my LNB is faulty (I confirmed that I had a big dish). So I went and Bought a new LNB! That didnt solve the problem! I tweeted back and they then said that I should get an installer out as the problem is with my installation. .. I could not understand how the hell could my PVR have worked fine until the day before and now the brand new decoder doesnt wana work on my install... anyway, I thought well maybe it got hit my lightning or something.. lol, so I just paid and got an installer to come out and test my jnstall.
The installer came out the next day and found that my install was 100% fine. And even wrote a small report of their findings. But obviously you can imagine that this was not free. They also indicated that the problem was with the MULTICHOICE switch splitter box that came with the decoder, so it was nothing to do with my install after all, it was their product which caused me all this headache!
Now even after they tweeted me saying the following:
" Please send us a pic of the installers receipt and your I.D number and we'll get our accounts department to credit. your account. ~MNX"
Even after this message, and I submitted both the installer's report and the slip for the LNB, they are now TOTALLY IGNORING ME! Not answering my emails, not answering my tweets, not phoning me back.
So now I would like to NAME AND SHAME them to such an extent that they regret not just paying back the money for THEIR screw-ups!
Any sugestions from your side? Twitter contacts to tag, fb pages, websites? Oh and byw, already opened a hellopeter complaint, still nothing!
http://hellopeter.mobi/multichoice/...-wont-reimburse-my-money-nor-responds-1687264
