Has anyone had issues with DVDCrave and their credit card verification process?
The first time you order from them, they process a small charge to your card; you then have to tell them how much the charge was, and then they go on to process the full charge (less the small bit). They say it should take 24 hours for the small charge to show.
I got their email saying they'd done the small charge last Thursday, but because it takes a bit longer for international transactions to show, it hasn't turned up on my account yet (and I'm just hoping the exchange rate doesn't go up too much in the mean time! but that's another issue).
Yesterday (Monday) I mailed them saying that it hasn't shown up yet because it takes a bit longer for international, just in case they thought I'd abandoned my order, and they replied saying that they do sometimes have international orders who just never get back to them, so what they do is email them after 7 days, and if there's no reply after another 7 days they cancel the order.
Now today I get email from them saying that if I haven't verified the smaller charge with them within 24 hours, they'll cancel the order! I have (of course) mailed them back, mostly repeating what I said yesterday and what they said in reply; I hope they'll realise that they're not following their own procedure and that I do still want the order.
But how long should I have to wait for that smaller charge to come through? Has anyone else had any problems with the verification step?
The first time you order from them, they process a small charge to your card; you then have to tell them how much the charge was, and then they go on to process the full charge (less the small bit). They say it should take 24 hours for the small charge to show.
I got their email saying they'd done the small charge last Thursday, but because it takes a bit longer for international transactions to show, it hasn't turned up on my account yet (and I'm just hoping the exchange rate doesn't go up too much in the mean time! but that's another issue).
Yesterday (Monday) I mailed them saying that it hasn't shown up yet because it takes a bit longer for international, just in case they thought I'd abandoned my order, and they replied saying that they do sometimes have international orders who just never get back to them, so what they do is email them after 7 days, and if there's no reply after another 7 days they cancel the order.
Now today I get email from them saying that if I haven't verified the smaller charge with them within 24 hours, they'll cancel the order! I have (of course) mailed them back, mostly repeating what I said yesterday and what they said in reply; I hope they'll realise that they're not following their own procedure and that I do still want the order.
But how long should I have to wait for that smaller charge to come through? Has anyone else had any problems with the verification step?
(Actually they arrived Friday, but I could only get to the post office today).
