My 85 year old good friend had a tenant with a fibre service. The tenant left, so no internet
She decided on the Telkom uncapped LTE for R449/month
Attempt 1 to 10213
The call agent said there was no R449 LTE offer
Attempt 2
The call agent simply could not speak English, could not copy ID numbers, etc correctly
Attempt 3
Quite a friendly Telkom lady, we spent 65 mins on the phone answering all the detailed questions. She eventually said the application could not proceed as the (85 year old) did not have sufficient credit history, despite receiving a R35k a month pension and living in a R30m house. Lady pays her bills with her bank cards and does not need credit as she is extremely well off
Attempt 4
At Telkom’s Blue Route store. Got to the shop at 8.30. Staff turned up at 8.50. Once inside we found they were off-line and could not do anything. They said we could not call them to see if they had come back on line as they do not answer the phone to the public.
Attempt 5
Back to same shop. Got all details complete in 45 mins. Said SIM would be delivered in 2 weeks
4 weeks later, follow up. No trace at all of order, said nothing on record from Telkom store. When I started to complain, the agent cut the call. This enquiry took over an hour as the call agent’s English was poor
Lady was prepared to have another go, but I refused to drive her and speak to surly and rude staff
Instead, compled an on-line application with Supersonic. All done in 15 mins and follow up emails received
Older people used to have trust in Telkom, this lady’s late husband was a director of Cable & Wireless who were taken over by the Post Office, then Telkom and distrusted private comms companies
Her trust has completely disappeared, her experience was abysmal. Not the slightest interest in customer relations.
She decided on the Telkom uncapped LTE for R449/month
Attempt 1 to 10213
The call agent said there was no R449 LTE offer
Attempt 2
The call agent simply could not speak English, could not copy ID numbers, etc correctly
Attempt 3
Quite a friendly Telkom lady, we spent 65 mins on the phone answering all the detailed questions. She eventually said the application could not proceed as the (85 year old) did not have sufficient credit history, despite receiving a R35k a month pension and living in a R30m house. Lady pays her bills with her bank cards and does not need credit as she is extremely well off
Attempt 4
At Telkom’s Blue Route store. Got to the shop at 8.30. Staff turned up at 8.50. Once inside we found they were off-line and could not do anything. They said we could not call them to see if they had come back on line as they do not answer the phone to the public.
Attempt 5
Back to same shop. Got all details complete in 45 mins. Said SIM would be delivered in 2 weeks
4 weeks later, follow up. No trace at all of order, said nothing on record from Telkom store. When I started to complain, the agent cut the call. This enquiry took over an hour as the call agent’s English was poor
Lady was prepared to have another go, but I refused to drive her and speak to surly and rude staff
Instead, compled an on-line application with Supersonic. All done in 15 mins and follow up emails received
Older people used to have trust in Telkom, this lady’s late husband was a director of Cable & Wireless who were taken over by the Post Office, then Telkom and distrusted private comms companies
Her trust has completely disappeared, her experience was abysmal. Not the slightest interest in customer relations.
