E-commerce industry generates most customer complaints

Daniel Puchert

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Online shopping warning for South Africa

The Consumer Goods and Services Ombud (CGSO) has warned that online shoppers should remain cautious as the e-commerce industry continues to generate the most complaints among the sectors it covers.

This was covered in an annual report by the CGSO detailing its activity from the year ending 29 February 2024.
 
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