Effecting a positive customer experience with Multichoice DSTV

katwes

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Recently have read plenty of complaints on Multichoice service. There are funcitons available to assist you. Here I feel are the means to voice your concerns....

LOTS OF PEOPLE HAVING CONCERNS RELATED CONCERNS. LETS ALL FOLLOW THE FOLLOW THE FOLLOWING ROADMAP TO END ABUSE WHERE IT PRESENT.
First lodge your complaints with Multichoice as instructed by Multichoice, “For any further advice/assistance, please make use of the following contact points: e-mail {[email protected]}, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com”
Keep reference numbers and persons names for functions below.
Multichoice (company) also pays Hellopeter.com for you to complain about Multichoiuce staff and product concerns. Use it. The company wants your complaints. They are paying for your complaints.
If these means fail, I normally wait two weeks unless notified earlier.
If you have no luck here call the multichoice switchboard in Randburg and find the right person in the department to assist you. Provide the above information.
A RECENT CASE INVOLVED CONCERNS BEING VOICED BY A CONSUMER ON THE FORUM AND HELLOPETER FOR MONTHS. A SOLUTION WAS PROVIDED MY STAFF AT RANDBURG IN 2 DAYS!!
In most cases a number where there is no support then apply the three steps below..
Fraud has taken place so a charge against the natural person , not Multichoice is needed to stop the conduct.
http://www.westerncape.gov.za/eng/your_gov/121491 The consumer protector ensures the financial aspect of your transaction is respected. This is a separate concern to retrieve financial aspects written into law and to fine transgressors.
And finally to stop false advertising, http://www.asasa.org.za/.
Ive used these three concurrently with success. Collective and public support, will ensure these systems work and individuals don’t use their employers to clock hours, not work and watch consumers suffer.
Its in the interest of Multichoice to rid itself of dead wood and staff that do not service the clients that pay their salaries.
 
The above was blocked on the dstv forum, the recipent of customer concerns, the following was taken from a screen dump of the response...

THANK YOU FOR YOUR POSTING! YOUR POST WILL NOT BE VISIBLE UNTIL A MODERATOR HAS APPROVED IT FOR POSTING(SOUNDS LIKES CENSORSHIP) YOU WILL NOT BE TAKEN BACK TO THE FORUM. IF YOU OPTED TO POST A POLL, YOU WILL NOT BE ALLOWED TO DO SO.
 
Quite a lot of typos...

The consumer protector is a bit of a joke. Like the CPA, good intentions but no teeth.
 
If these means fail, I normally wait two weeks unless notified earlier.

Two weeks ?

2 hours is more than enough - if they can't solve your issue in that time they are either incompetent or are trying to get away with too few staff.

Multichoice really don't give a toss about anything except your cash.
 
consumer protector

Quite a lot of typos...

The consumer protector is a bit of a joke. Like the CPA, good intentions but no teeth.

They have yielded 3 positive results out of three. All with mobile operators, once 8ta and twice mtn..its all a function of what you provide them and how much you participate. Passing the buck and expecting them to fight a battle with not having experienced your lot is asking alot of anyone.

We have the best laws on the world, we have to make them work.

This is not an english exam, just a forum to view ones views and Im not checking every t with a mobile phone and touch screen...
 
So basically, you are merely recommending the steps that most people follow anyway, with all service providers?

If you have no luck here call the multichoice switchboard in Randburg and find the right person in the department to assist you. Provide the above information.

This is a real cop-out. But common to almost every single service provider you will find in this country- that the onus to resolve a service failure lies on the shoulders of the customer.
 
The above was blocked on the dstv forum, the recipent of customer concerns, the following was taken from a screen dump of the response...

THANK YOU FOR YOUR POSTING! YOUR POST WILL NOT BE VISIBLE UNTIL A MODERATOR HAS APPROVED IT FOR POSTING(SOUNDS LIKES CENSORSHIP) YOU WILL NOT BE TAKEN BACK TO THE FORUM. IF YOU OPTED TO POST A POLL, YOU WILL NOT BE ALLOWED TO DO SO.

Blocked cos you are a new user & posted a whole heap of links
 
thant doesnt blow....there are no malicious links...wheres the post now.....i wonder if theres nothing to hide or protect against!!!
 
response today still yeilds that response so to me its not the links its abuse of power or suppression. There were no links in my comment.
 
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