eHomeAffairs - getting it to work for you

UberCode

Member
Joined
Feb 15, 2015
Messages
11
Hi all,

So I had a problem where the eHomeAffairs website (https://ehome.dha.gov.za/eHomeAffairs), would not see a payment I made via Standard Bank when applying for a passport. I phoned them, phoned Standard Bank, went to branches, etc. Great pain in the ***. Then later when I got past that problem, I could not make a booking. Tried everything (phoning, emailing, etc).

But I found a solution that seems to work. Once you login, on the homepage, there is an orange "(update)" link on the right. There is no help or context on what this link really does, but I found that once I clicked that and went back to make a booking, it actually worked. Mind blown.

So I just thought I'd post about this update link here as it may prevent someone in the future from this crazy frustrating process on that horrific website.

Good luck :)
 

maumau

Honorary Master
Joined
Aug 13, 2009
Messages
17,726
Thanks sooooo much for this it'll be a great help.

Unfortunately too late for my sister - she had the exact problem and has taken the day off to go home affairs.
 

KantSnyer

Expert Member
Joined
Sep 4, 2015
Messages
1,421
Oh my sack this website is driving me insane, between navigating the impossible to read Captcha, OTP's that dont work when you're 100% sure they're right and OTP's not arriving at all the site has been giving me this error since last night.
Untitled.png
This morning the site was "Under Maintenance" so I thought great they were fixing it but still getting this error. Anyone else having this problem?
 

UberCode

Member
Joined
Feb 15, 2015
Messages
11
Yeah it's a government site which, by definition, means it has to suck really badly. I get the same error now if I login :(
 

Thomasac11

Member
Joined
Feb 5, 2013
Messages
12
The Ufiling site was off the whole of March . They moved the servers to another building and decided to upgrade the software at the same time . Needless to say that the upgrade is not functional and no uif payments can be made via Ufiling . Despite phoning several times and holding on for more than 20 minutes nobody answered the call . I decided to leave things as is until they contact me at some stage in the future .
 

Lew Skannen

Expert Member
Joined
Jun 20, 2012
Messages
2,903
Using any government related service in South Africa is a 90/10 chance for you.... 90% it won't work and 10% it will.
 

bertievn

Member
Joined
Mar 9, 2007
Messages
14
The Ufiling site was off the whole of March . They moved the servers to another building and decided to upgrade the software at the same time . Needless to say that the upgrade is not functional and no uif payments can be made via Ufiling . Despite phoning several times and holding on for more than 20 minutes nobody answered the call . I decided to leave things as is until they contact me at some stage in the future .
Experienced the same problem , emailed UIF commissioner and was promised assistance, after sending reminders , not sure how that is going to happen due to upgrade showing all previous returns not submitted and you cannot submit latest month
 

Cartman13

Well-Known Member
Joined
Nov 15, 2009
Messages
213
Good day all.
Herewith follows my nightmare with regards to a maze of incompetence, also known by some people as the Department of Home Affairs.

My passport is due to expire on the 22nd of June 2019.

My work consists of construction projects in various African countries, therefor without a passport, I cannot work.

So on the 20th of December 2018 I decided to apply online via the DHA E-Channel website. I was told to proceed to my nearest branch for the capturing of my biometrics and to make the payment. I've applied for a new passport and the new Smart ID card.

On the 20th and the 21st the system was offline at my local branch - Uitenhage (Eastern Cape).

I decided to leave it and go on holiday.

On the 4th of January 2019 I went again, and besides having to sit there the whole day, my biometrics was captured and I made the required payment.

On the 6th of January I left the country for work.

After about 7 weeks (end February), I asked my mother to go to the branch and query the status of my application, since I haven't received any collection notice.

When she went to the branch, she was told that the application has not been processed yet, as there is an outstanding payment due.

I emailed the branch manager my receipt and asked her to assist with the problem. Only after a few days, the 25th of February 2019, she sent an email to the head office and requesting them to link my application to my payment.

Then for the next few days my emails went unanswered.

On the 7th of March the manager responded, and said that my application was declined, and that she cannot see why. And that I must come to do a new application.

I asked her what about the payment that I have already made, and she told me that they usually request the head office to link the application to the payment, but that at times it is not successful. She suggested that I go to the branch again and do a new application and pay again.

Then after that I can request a refund for the unsuccessful application. She said that this will be better than waiting for the Head Office to respond.

I eventually came back to SA to try and sort the mess out.

I went to my local branch again on the 25th of March to re-apply. There they told me that they cannot open a new application for me as there is currently one in progress on my profile. Various personnel then tried to fix the problem as well as speaking to people in Head Office. They have eventually been told to send an email and request the application to be cancelled.

This up and down went on until the 27th. On the 28th I decided to go the Port Elizabeth branch for assistance. There I was told I only need to pay. So I decided to pay again, just to see if it would fix the problem. Which it didn't.

In-between this, I tried to do an online application again to see what would happen. And it also told me that my application cannot be processed as there is an application in progress.

On the 1st of April I went back to my local branch to see the manager. (She was on leave the previous week)

She also tried various things and spoke to support guys from Head Office. But without success. The guy from Head Office told her to send an email to a certain person to request them to delete all the applications from my profile so that we can start a fresh.

Every day until the 4th, she told me that she is still waiting for them to respond.

On the 4th of April I decided to fly to Johannesburg and go to the Head Office in Pretoria. There they told me that they do not deal with the public, and that all queries must be made through the Call Centre. (Which I have also called about 5 times by this date. They were also not able to assist as they just tell me that their system shows all the applications is cancelled and that I can proceed to a branch to do a new application)

I then tried a branch around the corner of the Head Office, where a guy that is supposedly working in the Head Office and is just assisting at the branch told me that he escalated my problem to someone in the Head Office that will attend to my problem and that he will let me know once it is fixed. (I am still waiting for that call!)

In the meantime the department also "upgraded" their system on the weekend of 31st March, which to this date is still giving various problems, according to employees and news articles.

On the 5th someone suggested I must go to the branch in the Johannesburg CBD. There was a guy there that is quite good with solving problems.

I went there, but he was also unsuccessful, as well as some of the other staff that tried. It was also after 15:30 so they couldn't call the Head Office for assistance.

He said he would sort it out for me on the 8th, but apparently they have been struggling with the system on the 8th and today on the 9th.

Since the 3rd of April I have also been in contact with the Director General of Home Affairs, who have twice now forwarded my problem on to someone else, who then also forwarded on to another person to attend to my problem.

So here I am today, still without a passport and all out of ideas, and also being on unpaid leave now for more than a week.

What I would like to know from someone on the forum, is if anyone knows someone in the DHA Head Office that can assist me directly?

Or if anybody knows of bodies or attorneys, that can assist me with this problem regarding the incompetence of the DHA?

I see one gets Immigration attorneys, but I am not sure if they will be able to assist in a Civil Service matter?

I just cannot fathom the fact that there is no one in the whole of the DHA that cannot just go into a profile and press the delete. I cannot!

I am willing to pay for a lawyer that is able to assist me, because in the end I am going to lose a lot more money, as I am going to lose my job.

Thanks for reading this essay.

Regards,
 

julz009

Active Member
Joined
Aug 27, 2016
Messages
58
Good day all.
Herewith follows my nightmare with regards to a maze of incompetence, also known by some people as the Department of Home Affairs.

My passport is due to expire on the 22nd of June 2019.

My work consists of construction projects in various African countries, therefor without a passport, I cannot work.

So on the 20th of December 2018 I decided to apply online via the DHA E-Channel website. I was told to proceed to my nearest branch for the capturing of my biometrics and to make the payment. I've applied for a new passport and the new Smart ID card.

On the 20th and the 21st the system was offline at my local branch - Uitenhage (Eastern Cape).

I decided to leave it and go on holiday.

On the 4th of January 2019 I went again, and besides having to sit there the whole day, my biometrics was captured and I made the required payment.

On the 6th of January I left the country for work.

After about 7 weeks (end February), I asked my mother to go to the branch and query the status of my application, since I haven't received any collection notice.

When she went to the branch, she was told that the application has not been processed yet, as there is an outstanding payment due.

I emailed the branch manager my receipt and asked her to assist with the problem. Only after a few days, the 25th of February 2019, she sent an email to the head office and requesting them to link my application to my payment.

Then for the next few days my emails went unanswered.

On the 7th of March the manager responded, and said that my application was declined, and that she cannot see why. And that I must come to do a new application.

I asked her what about the payment that I have already made, and she told me that they usually request the head office to link the application to the payment, but that at times it is not successful. She suggested that I go to the branch again and do a new application and pay again.

Then after that I can request a refund for the unsuccessful application. She said that this will be better than waiting for the Head Office to respond.

I eventually came back to SA to try and sort the mess out.

I went to my local branch again on the 25th of March to re-apply. There they told me that they cannot open a new application for me as there is currently one in progress on my profile. Various personnel then tried to fix the problem as well as speaking to people in Head Office. They have eventually been told to send an email and request the application to be cancelled.

This up and down went on until the 27th. On the 28th I decided to go the Port Elizabeth branch for assistance. There I was told I only need to pay. So I decided to pay again, just to see if it would fix the problem. Which it didn't.

In-between this, I tried to do an online application again to see what would happen. And it also told me that my application cannot be processed as there is an application in progress.

On the 1st of April I went back to my local branch to see the manager. (She was on leave the previous week)

She also tried various things and spoke to support guys from Head Office. But without success. The guy from Head Office told her to send an email to a certain person to request them to delete all the applications from my profile so that we can start a fresh.

Every day until the 4th, she told me that she is still waiting for them to respond.

On the 4th of April I decided to fly to Johannesburg and go to the Head Office in Pretoria. There they told me that they do not deal with the public, and that all queries must be made through the Call Centre. (Which I have also called about 5 times by this date. They were also not able to assist as they just tell me that their system shows all the applications is cancelled and that I can proceed to a branch to do a new application)

I then tried a branch around the corner of the Head Office, where a guy that is supposedly working in the Head Office and is just assisting at the branch told me that he escalated my problem to someone in the Head Office that will attend to my problem and that he will let me know once it is fixed. (I am still waiting for that call!)

In the meantime the department also "upgraded" their system on the weekend of 31st March, which to this date is still giving various problems, according to employees and news articles.

On the 5th someone suggested I must go to the branch in the Johannesburg CBD. There was a guy there that is quite good with solving problems.

I went there, but he was also unsuccessful, as well as some of the other staff that tried. It was also after 15:30 so they couldn't call the Head Office for assistance.

He said he would sort it out for me on the 8th, but apparently they have been struggling with the system on the 8th and today on the 9th.

Since the 3rd of April I have also been in contact with the Director General of Home Affairs, who have twice now forwarded my problem on to someone else, who then also forwarded on to another person to attend to my problem.

So here I am today, still without a passport and all out of ideas, and also being on unpaid leave now for more than a week.

What I would like to know from someone on the forum, is if anyone knows someone in the DHA Head Office that can assist me directly?

Or if anybody knows of bodies or attorneys, that can assist me with this problem regarding the incompetence of the DHA?

I see one gets Immigration attorneys, but I am not sure if they will be able to assist in a Civil Service matter?

I just cannot fathom the fact that there is no one in the whole of the DHA that cannot just go into a profile and press the delete. I cannot!

I am willing to pay for a lawyer that is able to assist me, because in the end I am going to lose a lot more money, as I am going to lose my job.

Thanks for reading this essay.

Regards,

I also have exactly the same problem, I went this month May the 15th to the Edenvale branch to apply for both passport and smart ID, was told that an online appilcation is stopping them from helping me. I tried the online application all the way in Jan and since my trip is in October I didnt think much of it also because the error I get online says to proceed to branch (unable to make payment as it says no payment required/also not able to make a booking), have you had any success? I have tried phoning the call centre and emailing these retards but still nothing.
 

LazyLion

King of de Jungle
Joined
Mar 17, 2005
Messages
103,957
Did my passport through Nedbank Sandton and got it in 9 days.
 

newby_investor

Expert Member
Joined
Aug 8, 2018
Messages
3,810
Sorry to dig up an old thread. Anyone tried using this "service" lately?

I have to apply for a passport for my little one, thought to give the online service a try. I get to the part where I can register, fill in my details and click "next", but then get a "504 Gateway Time-out".

Anyone had any luck with it recently?
 

justplain

Expert Member
Joined
May 14, 2004
Messages
1,869
I've tried a few times to complete the online application...if you can get passed it bombing out, then I can save and submit my complete form. Once that's done... I cannot do anything else...I cannot upload and docs or make payment as it says no further action is required/not applicable. Their entire process is a laugh and a half....hopeless
 

julz009

Active Member
Joined
Aug 27, 2016
Messages
58
I've tried a few times to complete the online application...if you can get passed it bombing out, then I can save and submit my complete form. Once that's done... I cannot do anything else...I cannot upload and docs or make payment as it says no further action is required/not applicable. Their entire process is a laugh and a half....hopeless

Thats my issue, do yourself a favour and get them to cancel it, as I said I went into the branch to be told "sorry cant help go away and phone the call centre" they have to cancel the online application otherwise no ticket when you get to the branch
 

Marsie27

Senior Member
Joined
Jul 21, 2014
Messages
769
I've tried a few times to complete the online application...if you can get passed it bombing out, then I can save and submit my complete form. Once that's done... I cannot do anything else...I cannot upload and docs or make payment as it says no further action is required/not applicable. Their entire process is a laugh and a half....hopeless
Such a pity. I did my online application and payment in January without issues. Whoever did the "upgrade" of the system since then has made a right mess-up, or so it would appear.
 

julz009

Active Member
Joined
Aug 27, 2016
Messages
58
Just an update to my situation, phoned the call centre again 0800 601 190 / 012 338 8000 this time they did something to my profile and I was able to submit my application online, make payment through FNB and upload my ID doc. F*****ing relived lol
 

Filosofer

Well-Known Member
Joined
Feb 27, 2017
Messages
423
I completed my application without any problems, made payment and downloaded the confirmation certificate. I still have to go sort out biometrics etc. Will report back
 

mvanstra1976

New Member
Joined
Jun 3, 2019
Messages
5
Ive tried reading through all the messages so my apologies if this has been dealt with as im new, but I've tried applying for my sons first ID online as everyone has not stopped bragging about how easy it is to use. I came right up until the 5 step process and by the payment section on my mac, a pc and laptop with old software, i cannot get through the payment stage - it keeps throwing me an error whether i click next or submit or anything! Also their info@ email address doe snot exist!?!?! Im so discouraged - other than actually go to home affairs (but then im scared they can't assist because there's an online app open),...what can i do?
:`-(
 
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