Electricity topup failed due to key change token

[saor]

Bought electricity on FNB. Got the usual message but being half asleep I entered the string of numbers where it says 'key change token 1'. No idea what that is but something momentarily changed on the display.

Then tried the actual recharge number and was rejected. Tried the 'key change token 2' number. Display momentarily changed again. Tried the recharge number and rejected.

Bought more electricity. New number not recharging either...rejected. Any idea what's going on or what those key change tokens are?

 

[saor]

Jinne. After entering the two numbers in sequence the actual recharge key works. Fkall info about what this is all about in the recharge message. Seems it's a thing tho...

https://www.buffalocity.gov.za/tid/faq.php#:~:text=What is a Key Change,to read the tokens correctly.

 

[WAslayer]

It's your software upgrade token.. city has been issuing software updates for something like a year now..

 

[airborne]

This has caught lots of people, it’s been very poorly communicated.

 

[Gordon_R]

Some discussion on this earlier thread:

Millions of prepaid electricity meters in South Africa could stop working on 24 November 2024

South Africa faces massive prepaid electricity problem A problem affecting every STS-compliant prepaid electricity meter in the world will stop them all from vending electricity on 24 November 2024, unless they are updated. This is because of how the system used to generate prepaid electricity...

mybroadband.co.za

 

[MidnightZA]

Try start the sequence from scratch again.

ie Change token 1...wait few sec...change token 2...wait few sec...credit token.

 

[Nerfherder]

comms has been poor but at least if you call the city of ct they walk you through this.

 

[DapperDanMan]

This has caught lots of people, it’s been very poorly communicated.

In the midst of a Civil War, some things get prioritised above other things.

Don't know what you expected ...

 

[saor]

This has caught lots of people, it’s been very poorly communicated.

Yup. First I heard of it was 0.2 units away from darkness. Sorted now thanks.

 

[W@P]

Yes, I have also experienced the same. Farkoll comms about it.
At least you got it working.

 

[W@P]

Yup. First I heard of it was 0.2 units away from darkness. Sorted now thanks.

Don't you have solar?

 

[saor]

Don't you have solar?

No. Live in an apartment so not really practical.