Derrick
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Elingo (Pty) Ltd is a world class leader in Information and Communication Technology with a specialised focus on Enterprise Multi-Media Contact Centre’s and Enterprise IP Telephony technology. Our dynamic team has a wealth of experience in contact centres and computer telephony integration.
We specialise in the design, sales, implementation and support of the Interactive Intelligence single platform software suite which is modular and can be customized to fit your business requirements. Our all-in-one contact centre application suites and enterprise IP telephony provide you with an abundance of options for deployment in line with your business requirements.
Interactive Intelligence was started in 1994 with a vision to change how businesses communicate. The design of a powerful single integrated communications platform enabled customers to implement an all-software solution to process calls, faxes, emails and web chats, simplify administration, and reduce costs across disparate multi-point systems.
Since 2003, Elingo (Pty) Ltd has been an Elite Partner of Interactive Intelligence and is one of their most critical and strategic channel partners in South Africa.
With the most established base of Interactive Intelligence customers in South Africa coupled with engineers with extensive product and technical certifications, Elingo (Pty) Ltd has good reason to be excited about the future. We are delighted to offer Interactive Intelligence’s new solution for business process automation. By leveraging off the Interactive Intelligence platform, you will have the ability to not just automate a business process, but to capture, prioritize, route, escalate, and track every step of a process which puts you in control.
Interactive Intelligence’s innovative standards-based IP platform unifies every aspect of business communications allowing your business to manage multimedia interactions, enhance workforce mobility, improve security and integrate more broadly to systems and end-user devices that drive your business.
Elingo (Pty) Ltd takes pride in its ability to fuse innovation and experience to provide for the unique demands of every business irrespective of the size or type of contact centre. Our scalable, standards-based architecture for technologies like SIP as well as integration capabilities to other business systems have made our deployments significantly quicker and easier.
The Elingo team has been implementing the Interactive Intelligence product suite for more than 9 years, and collectively has 40 years’ worth of experience in contact centre design, deployment and support. We strive to maintain an exceptional level of technical expertise across the entire Interactive Intelligence portfolio as there is nothing that pleases us more than helping our customers succeed.
We specialise in the design, sales, implementation and support of the Interactive Intelligence single platform software suite which is modular and can be customized to fit your business requirements. Our all-in-one contact centre application suites and enterprise IP telephony provide you with an abundance of options for deployment in line with your business requirements.
Interactive Intelligence was started in 1994 with a vision to change how businesses communicate. The design of a powerful single integrated communications platform enabled customers to implement an all-software solution to process calls, faxes, emails and web chats, simplify administration, and reduce costs across disparate multi-point systems.
Since 2003, Elingo (Pty) Ltd has been an Elite Partner of Interactive Intelligence and is one of their most critical and strategic channel partners in South Africa.
With the most established base of Interactive Intelligence customers in South Africa coupled with engineers with extensive product and technical certifications, Elingo (Pty) Ltd has good reason to be excited about the future. We are delighted to offer Interactive Intelligence’s new solution for business process automation. By leveraging off the Interactive Intelligence platform, you will have the ability to not just automate a business process, but to capture, prioritize, route, escalate, and track every step of a process which puts you in control.
Interactive Intelligence’s innovative standards-based IP platform unifies every aspect of business communications allowing your business to manage multimedia interactions, enhance workforce mobility, improve security and integrate more broadly to systems and end-user devices that drive your business.
Elingo (Pty) Ltd takes pride in its ability to fuse innovation and experience to provide for the unique demands of every business irrespective of the size or type of contact centre. Our scalable, standards-based architecture for technologies like SIP as well as integration capabilities to other business systems have made our deployments significantly quicker and easier.
The Elingo team has been implementing the Interactive Intelligence product suite for more than 9 years, and collectively has 40 years’ worth of experience in contact centre design, deployment and support. We strive to maintain an exceptional level of technical expertise across the entire Interactive Intelligence portfolio as there is nothing that pleases us more than helping our customers succeed.
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