Elitehost down?

For anyone even considering Elitehost, I would advise you avoid this company like the plague, they can't even keep their homepage up.
Three outages yesterday 54min, 55min, 41min.
Currently just back up from 1 hour and 23min of downtime.
You have been warned.
 

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Hello @NullHypothesis,

We have experienced major packet loss over the last 24 hours. Unfortunately, the cause of the issue is out of our control. We have sent an email to all clients detailing the incident as the nature of the incident requires us to minimise public information.

Please accept our sincere apologies for any inconvenience this downtime may have caused. Our status page is also updated as each incident occurs, please see https://status.elitehost.co.za for further updates.
 
For anyone even considering Elitehost, I would advise you avoid this company...
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I have been with Elitehost for a number of years. My experience is that their down time has never been a problem and their support is superb, even in the past few weeks.
Keep up the good work!!
 
Elitehost said:
Hello @NullHypothesis,

We have experienced major packet loss over the last 24 hours. Unfortunately, the cause of the issue is out of our control. We have sent an email to all clients detailing the incident as the nature of the incident requires us to minimise public information.
Click to expand...

Many hosts get DDoSed whether from competitors, from extortionists or because they are hosting a client being targeted. They find solutions. You can't tell me your attack is so big that current solutions available aren't working. Elitehost is not exactly the most prominent to be targeted, unless the guys doing the DDoSing know something that we don't?
 
NullHypothesis said:
Many hosts get DDoSed whether from competitors, from extortionists or because they are hosting a client being targeted. They find solutions. You can't tell me your attack is so big that current solutions available aren't working. Elitehost is not exactly the most prominent to be targeted, unless the guys doing the DDoSing know something that we don't?
Click to expand...
Unfortunately the DDoS traffic started up again at 11h20 this morning and has mostly been mitigated, however there is still attack traffic to our IP prefixes. We posted an update at 11h29 at https://status.elitehost.co.za/

It is now matching DDoS traffic seen by other providers in the past 24 hours:

https://xneelostatus.co.za/notice/5555/
https://mybroadband.co.za/forum/threads/web-squad-isp.1007232/post-25293851

A large portion of traffic appears to be coming from larger peers such as Microsoft and Hurricane Electric at NapAfrica Johannesburg. This local peering traffic happens while our international transit links (Seacom and Workonline) are saturated with the attack volume.

The attack vectors change slightly each time, which delays mitigating strategies. We have done a lot of internal engineering and we are working with our upstream providers to minimise the impact of attacks. We have seen various local players being hit over the last year, some for the first time. In our cases, we have had attacks in 2015 and 2017 and the solutions we have put in place, unfortunately, get overwhelmed by the volume of these attacks.

We’re monitoring closely.
 
We have a new record! 2 hours and 1 minute. I think the correct thing to do would be to not allow any more people to sign up for your service until you have your sh*t sorted out. Close down completely if you have to but you cannot continue like this. We already have the Covid-19 coronavirus crises to contend with and your peak time outages will cause more harm. I think it's time that you sit down and think for a moment, reflect on what is the right thing to do here.
 
NullHypothesis said:
We have a new record! 2 hours and 1 minute. I think the correct thing to do would be to not allow any more people to sign up for your service until you have your sh*t sorted out. Close down completely if you have to but you cannot continue like this. We already have the Covid-19 coronavirus crises to contend with and your peak time outages will cause more harm. I think it's time that you sit down and think for a moment, reflect on what is the right thing to do here.
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Our sincere apologies for the issues, we are working as hard as possible to minimise the impact.

The 2 hours and 1-minute outage is as picked up by Pingdom monitoring probes as they mostly see our IP ranges via international prefixes. We drop the IP from international routing which affects all inbound international, including test from Pingdom. This mitigation still allows traffic to flow via NapAfrica and restores connectivity for South African clients whose ISP's are peered at NapAfrica.
 
I think we need some sort of a discount on our current invoices, on account of the CCPVirus and these outages.

I'm only half joking :)
 
Elitehost said:
The 2 hours and 1-minute outage is as picked up by Pingdom monitoring probes as they mostly see our IP ranges via international prefixes. We drop the IP from international routing which affects all inbound international, including test from Pingdom. This mitigation still allows traffic to flow via NapAfrica and restores connectivity for South African clients whose ISP's are peered at NapAfrica.
Click to expand...

What are you saying? As long as Pingdom has been showing sites to be offline, the website is offline when you visit it in South Africa. Whether its 2 hours and 31 seconds, it's still two hours. We have live analytics on a busy site (95% visits from SA) we can see when nothing is going when Pingdom shows offline there are no visitors the moment Pingdom is back up the visitors start increasing. You are trying to put lipstick on a turd by arguing semantics. Stop making excuses and fix your network.
 
Similar attacks to what happened to Cool Ideas it seems?

There isn't any magic buttons and it sucks - but alas: Good luck EH!
 
New overnight record: 4 hours and 31 minutes of downtime. I don't think they know what they are doing or what is wrong with their network anymore, they just flailing one outage to the next. I have no idea what is happening behind the scenes and whether they will be a solvent business going forward, if you are hosted here, I would suggest you backup your data and start looking for a new host. Comically Elitehost has banners on their website punting their "reseller opportunities". If you are a reseller here you are in serious trouble and should move your clients to a new host right now, many people aren't monitoring their websites and Emails during lockdown, wait for the lockdown to be over and the sh*t is going to hit the fan. If you not a client yet, stay far away from Elitehost, if you are a client I would recommend moving away.
 
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