Email / Domain blacklisting on MWEB

[IdlePhaedrus]

Hi,

I think a client of mine's email addy or domain has been blacklisted by the MWEB spam filter. I have tried to talk to MWEB about this, but their customer service is pretty much up the creak. If I could find the paddle I would beat them with it.

Does anyone know what list they use, or is it internal?

Help greatly appreciated...

Phaedrus

 

[cyberarmy]

Ask support to give you the abuse report email address and ask them to put that specific email address into white list (they won't unblock the whole domain, I tried), and that should allow your client's email to pass through.......

Most of our emails from China was blocked because of the spam problems, So we setup a gmail account for our office(small so that's why we don't have our own systems) there before we can receive any correspondences.......

 

[SecretCode]

This is the company that (a few years ago) prevented subscribers to other dial-up providers from accessing DSTV listings "because it was premium content for Multichoice subscribers" ... not caring that by having DSTV you were a Multichoice subscriber.

 

[SonZeRo]

[email protected] should be able assist in this query.

 

[IdlePhaedrus]

Thanks for the assistance. Will get onto them....

Phaedrus

 

[IdlePhaedrus]

What's really annoying about this is that the sender never gets a rejection report and the receiver can't review the messages that MWEB thinks are 'spam' based on their flaky spam engine, they just get dumped. So a company using MWEB mail services may never know they got that all-important email which will make them their next million dollars

Kinda makes the whole SMTP redundancy thing a bit pointless.