Email Forwarding

[ChuckMeFarley]

Good day all,

I need to know whether software exists to do the following:

Let's say we have a one email address as a point of contact (Distribution email address? I forget the name). 5 people in our organization (same department) receive the same email to our inboxes.

Is there a way that the email can be sent to only one of the 5 email addresses and the following emails get assigned to the next person in the distribution list and so on? i.e. a management of queries evenly distributed amongst the people in the list.

Microsoft products are being used on Windows systems.

 

[Sinbad]

Good day all,

I need to know whether software exists to do the following:

Let's say we have a one email address as a point of contact (Distribution email address? I forget the name). 5 people in our organization (same department) receive the same email to our inboxes.

Is there a way that the email can be sent to only one of the 5 email addresses and the following emails get assigned to the next person in the distribution list and so on? i.e. a management of queries evenly distributed amongst the people in the list.

Microsoft products are being used on Windows systems.

Sounds like you want some sort of servicedesk type solution, where the emails are auto processed into a request queue, which the people then service.
Maybe something like Zendesk?

 

[rustypup]

Power Automate and something to track the round robin

 

[WAslayer]

Your best option here is a ticketing system of some sorts, where the 5 employees can monitor and assign requests to themselves from the ticket queue..

 

[ChuckMeFarley]

Sounds like you want some sort of servicedesk type solution, where the emails are auto processed into a request queue, which the people then service.
Maybe something like Zendesk?

100% correct, thanks, will check out Zendesk.

Your best option here is a ticketing system of some sorts, where the 5 employees can monitor and assign requests to themselves from the ticket queue..

Therein lies the problem... lazy people leaving the problems to other people to do, hehehehe.

If you have DNS access to the domain and can add some MX + TXT values, I've used https://forwardemail.net quite a few times both for myself and clients.
Eg, set it up to to catch [email protected] and forward it [email protected], [email protected], [email protected]

Thank you, will look into this option.