email from mweb

[arf9999]

got this today:

Dear MWEB Member

Over the last few months we have noticed an increase in calls from our ADSL members to our technical support centres. In almost all of the cases we traced the problem back to a fault on the local Telkom exchange to which your ADSL line is connected. This is particularly true on smaller Telkom exchanges outside of big cities. You may have read in the press recently about Telkom's aggressive roll-out of ADSL services countrywide, and it may be that they are over-extending their resources in the process.

The Internet services that we provide to you (such as Web access, e-mail, and other online tools) on top of Telkom's broadband access service are adversely affected as a result, and we understand the frustration that this must be causing you. Consequently, we are engaging Telkom at the very highest levels of their organisation to ensure that they address these problems as a matter of urgency. They have given us their assurance that they will do so and we will continue to monitor the situation closely, and bring pressure to bear, until such time as we believe that the overall quality of service has reached an acceptable level.

Kind regards
MWEB Member Services

WTF?

 

[Vox Populi Vox Dei]

You may have read in the press recently about Telkom's aggressive roll-out of ADSL services countrywide, and it may be that they are over-extending their resources in the process.

What is this person smoking? It sounds like it was written by Steven White.

 

[MaD]

Their rollout is about as aggressive as a glass of milk.

 

[Vio]

A glass of milk can be very scary sometimes

 

[EchoZA]

A glass of milk can be very scary sometimes

Esp. if it has been left in a cupboard under the stairs for +-20 years!

 

[Alkine]

th3 m1lk it m0ves!

 

[Voodoo]

th3 m1lk it m0ves!

LMAO, very good.

Cheerz
Voodoo

 

[EchoDown]

ye recieved this also,too bad they still havent replyed to tell me how other companys can offer 30 gig and 20 packages at the same price as their 6 and 9 gig packages,blatant rip off sorry...oh well all good make us pay for 2 more months till u cap us locally and extend our putrid international limits by a measly gig or 2

 

[bwana]

ye recieved this also,too bad they still havent replyed to tell me how other companys can offer 30 gig and 20 packages at the same price as their 6 and 9 gig packages,blatant rip off sorry...oh well all good make us pay for 2 more months till u cap us locally and extend our putrid international limits by a measly gig or 2

I asked them the same qn 3 months ago and said see-ya when they couldnt answer it.

The best they could come up with was "Our services and option plans are constantly in review to keep you as the member up to date with the current Market" - er - yeah - right.