Email PDF Won't Open

[JJCT]

As the title says for the last 2 days PDFs won't open from my email. I get a "File format error, file can't be opened" message. I have a P9 Lite running Nougat

 

[Sumen]

As the title says for the last 2 days PDFs won't open from my email. I get a "File format error, file can't be opened" message. I have a P9 Lite running Nougat

Do you get a pop-up to choose which app you want to use or do you get message instantly once you tap the pdf file ?

 

[JJCT]

Do you get a pop-up to choose which app you want to use or do you get message instantly once you tap the pdf file ?

No options it opens with WPS Office

 

[cyberbob1979]

Reset default app for PDF on device and try again - probably your PDF viewer has died

 

[AstroTurf]

As the title says for the last 2 days PDFs won't open from my email. I get a "File format error, file can't be opened" message. I have a P9 Lite running Nougat

Could be the pdf is password protected.

 

[Sumen]

No options it opens with WPS Office

Download another PDF viewer and check if you get a pop-up

 

[backstreetboy]

https://play.google.com/store/apps/details?id=com.google.android.apps.docs
https://play.google.com/store/apps/details?id=com.google.android.apps.pdfviewer

 

[Dairyfarmer]

Download another PDF viewer and check if you get a pop-up

Try FoxIt

 

[Venomous]

I'll just remind you that there is nasty malware that is going around. It looks like a pdf and when you open it it installs the nasty that wipes your PC. (I doubt it will work on android)

Fwd that email to a PC or device with a top end AV. Scan the file and then see.
If it really is a pdf then it was a little extra work for being careful and if its the nasty then you can delete it...

 

[mercurial]

I'll just remind you that there is nasty malware that is going around. It looks like a pdf and when you open it it installs the nasty that wipes your PC. (I doubt it will work on android)

Fwd that email to a PC or device with a top end AV. Scan the file and then see.
If it really is a pdf then it was a little extra work for being careful and if its the nasty then you can delete it...

If it was designed to target mobile phones, I doubt a PC anti-virus will detect it.

 

[JJCT]

Thanks for the help guys I changed the pdf app and it seems to be working.

 

[Venomous]

If it was designed to target mobile phones, I doubt a PC anti-virus will detect it.

It was designed for PCs, hence I said a PC good AV...
(that is my reason why I think it does not open on a phone)

Please read again.

 

[Venomous]

Thanks for the help guys I changed the pdf app and it seems to be working.

Ok, so it was not a nasty PDF.

Good to read

 

[vic777]

If it was designed to target mobile phones, I doubt a PC anti-virus will detect it.

Doesn't matter, the AV will have a look at the file header to see if it really is a PDF