serv_co_za
Well-Known Member
Hi guys,
Why don`t u all start emailing telkom about there **** service.
This is a email i wrote.
I have never in my life thought that a company as outsized as telkom would have such appalling service and inexperienced staff!
I've ordered a ADSL line beginning of August 2005 The lady at the counter promised they would come to my house to install and set up my ADSL connection, within 4 weeks at the most!!!
6 weeks later I phoned them, and they told me to wait another 4 weeks, after telling the incompetent employee that it is unacceptable, I was told to go to a telkom branch and pick up the router and do a self instillation!
Deciding to take matters in my own hands to fix my dilemma, I did just that..
3 months later and after taking back the Router 3 times!!!
I'm still not getting what I'm paying for!
after at least 10 telkom employees promised me they would send someone out to my house, still I haven't seen any telkom guy near my house, never mind the street I live in!
But if for heavens sake you dare pay your account a day late they wont hesitate to give you a call!
I'm really fed up!!!
so to anyone out there who asked me about the ADSL line I bragged about 3 month back, I'm telling them never ever to even think of getting anything from telkom, rather go to a company with real people, who'll actually try to live up to a reputation,
the biggest joke of it all is that I should have known that telkom has never had a great reputation!
My telkom account for this month is the lowest it has ever been, and guess what? 90% of all my calls I've been charged for is to the following number 012 680 6243 who would have guessed? It ACTUALLY belong to TELKOM, the number they give you to phone when trying to fix your problem!!!!!
Still getting nowhere, yet still paying for their shortcomings!
Why should this even be your problem! It should be Telkom's problem, don't you think!???
Then they have the nerve to tell the world:
They are: A leading communications company with a heart for their people.
Telkom's claimed Values:
We are proud and passionate about who we are and what we do. We will act with honesty and integrity. We will promote an entrepreneurial and innovative spirit. We will treasure diversity. We will not sacrifice or give up on any of our values.
Why don`t u all start emailing telkom about there **** service.
This is a email i wrote.
I have never in my life thought that a company as outsized as telkom would have such appalling service and inexperienced staff!
I've ordered a ADSL line beginning of August 2005 The lady at the counter promised they would come to my house to install and set up my ADSL connection, within 4 weeks at the most!!!
6 weeks later I phoned them, and they told me to wait another 4 weeks, after telling the incompetent employee that it is unacceptable, I was told to go to a telkom branch and pick up the router and do a self instillation!
Deciding to take matters in my own hands to fix my dilemma, I did just that..
3 months later and after taking back the Router 3 times!!!
I'm still not getting what I'm paying for!
after at least 10 telkom employees promised me they would send someone out to my house, still I haven't seen any telkom guy near my house, never mind the street I live in!
But if for heavens sake you dare pay your account a day late they wont hesitate to give you a call!
I'm really fed up!!!
so to anyone out there who asked me about the ADSL line I bragged about 3 month back, I'm telling them never ever to even think of getting anything from telkom, rather go to a company with real people, who'll actually try to live up to a reputation,
the biggest joke of it all is that I should have known that telkom has never had a great reputation!
My telkom account for this month is the lowest it has ever been, and guess what? 90% of all my calls I've been charged for is to the following number 012 680 6243 who would have guessed? It ACTUALLY belong to TELKOM, the number they give you to phone when trying to fix your problem!!!!!
Still getting nowhere, yet still paying for their shortcomings!
Why should this even be your problem! It should be Telkom's problem, don't you think!???
Then they have the nerve to tell the world:
They are: A leading communications company with a heart for their people.
Telkom's claimed Values:
We are proud and passionate about who we are and what we do. We will act with honesty and integrity. We will promote an entrepreneurial and innovative spirit. We will treasure diversity. We will not sacrifice or give up on any of our values.
