eNatis Implementation problems

This morning I went to renew my licence and registration in Stellenbosch. Took just over 2 hours. One person was served about every 7 to 10 minutes, so being 12th in the queue, well...
And it doesn't help that the dude doing the eye tests shows up 15 minutes late for work!!

One traffic officer made an announcement at about 08h30 that the system was down again. I assume they were doing things manually.
 
This morning I went to renew my licence and registration in Stellenbosch. Took just over 2 hours. One person was served about every 7 to 10 minutes, so being 12th in the queue, well...
And it doesn't help that the dude doing the eye tests shows up 15 minutes late for work!!

One traffic officer made an announcement at about 08h30 that the system was down again. I assume they were doing things manually.


“The database server has made a huge difference in ensuring stability,” Tasima CE Johan Vorster said this morning.

He says 480 000 transactions were completed yesterday, 390 000 on Tuesday and, by 8.30am on Thursday, 1 800 users were online and 40 000 transactions had already been conducted

Hmmm..???

CLAIM
480 000 transactions in a day for 1800 users equates to around 2 transactions every minute (assuming an 8 hour day with no wasting time on chatting to chommies and taking smoke / toilet breaks)



REALITY
"One person was served about every 7 to 10 minutes"
 
Trafeye : If I understand the system correctly, it is almost entirely a web based system. Therefore the only HUGE difference that is need is that each workstation have Net access to the server. And no, coming from a Network Admin/Infrastructure Manager, no downtime is acceptable under ANY circumstances, EVER!
 
It must be written in Java :).

Well if it is Joomla then it is written in PHP. That said it could have been written in assembler, either way it is irrelevant. Thinking about languages as opposed to thinking about the entire software development process is where most people go wrong. Languages don't make or break your system, processes do.

How thoroughly was your analysis done? Did your design satisfy requirements? Is your design flexible enough to cater for changes? What was your emphasis on: speed, quality or budget?

A quick summary of this project would be as follows:
1. Create a fuzzy idea of what the system should look like
2. Put this in a huge and unintelligible document that skirts complexity and gets bogged down in simplicity
3. Put out a tender
4. Each company jumps to outdo each other. Everyone knows the project will take x years. Each company tries to reduce cost and time by putting in a bid that will take (x years) - (y weeks). Hoping that they will recover the y weeks (or by now months) because they will:
a) Bliksem the lazy developers
b) Micromanage the lazy developers
c) Make the lazy developers work 220 hours per month
d) Get TATA in and hope that they save their ass - this option gets thrown out when they realise that TATA is not so cheap
5. Most of the "good" companies get thrown out. They either have insufficient BEE or non-connected / non-name brand BEE.
6. The good companies that are left have no good guvament shareholding. Which considering this is a guvament system, you need.
7. Now the leftovers are combined into one organisation that sounds like it can complete the job and the tender is awarded.
8. The project kicks off, everybody has meetings, sits on committees has discussions and feels important. This is repeated for about 8 months depending on the length of the project.
9. The slowly dawning realisation that the **** is rolling downhill, gathering momentum, getting bigger every minute and heading straight towards them starts to dawn on people.
11. Analysis, design, procedures, tools and processes are half baked or get thrown out the water
11. Panic sets in. Now everything is going crazy, we (as in the developers) must work, work, work! Don't do it well, just get it done quickly is the management command. Sticky tape solutions are the order of the day.
12. Tempers flare, business accuses IT, IT accuses business and Minister Jeff is told that all is well except for one or two minor hiccups.
13. Deadlines, deadlines and deadlines. Some are missed, some are made thanks to lots of sticky tape.
14. The live date is coming closer, with each day that passes the developers feel that one more piece of sticky tape has come off.
15. Live date comes, let’s take a week to implement and hope and pray.
16. God was not listening, scr3w that, we will add some more sticky tape.
17. Java, PHP, .Net is blamed
18. All opposition parties are blamed by Minister Jeff
19. The system reaches some stability and hobbles on thanks to creative user work arounds.
20. It is passed as a guvament success. Lots of whitewashing and backslapping. Someone gets paid, bribed or bought off. The white directors of the IT company take the money and retire in Crete. The black directors take a much smaller slice of the money and hope to be like the white directors and retire on day. In the meantime they buy a BMW.
21. The system is a maintenance nightmare. Lots of time is spent patching and sticking tape all over. Those who can leave do, those who can't can look forward to a dead end career and a guvament pension. They supplement their income by registering stolen vehicles and writing off speeding fines.

Once again mediocrity is applauded.
 
I would be tempted to say another BEE thingamgigy gone wrong, but I am not.

I simply do not buy into the idea that complex transaction driven actions work well with Web based applications. We do not have the bandwidth to do it with in SA and neither do we have the skills base to sustain it.
 
See when I got to the enatis website and saw it was Joomla! with the default skin, some articles and an Enatis banner I was pretty much expecting it to be a cock up.

I almost swore when I saw that they are infact using the default template of Joomla. I also understood at that very moment just what was going on. :sick:
A quick search shows that I wasn't alone in my thinking.

Hell I could have whipped a better template in less than an hour for a million rand. They could even have downloaded a free template if they couldnt find anyone who knows a little CSS and HTML...:sick:

Later this year they want to roll out a system called Track and Trace where they can check car licence disks with portable scanners to see if the registration plates on vehicles are not copied off other vehicles. I can just image the problems they will have with that, if they can't even get the backend right. :sick: :sick: :sick:
 
@ Sabagamma

That is the most accurate description of dealing with major GVT tenders I have ever seen. :D
 
This is a monumental screw-up (like anything the govt touches). My mom and I tried to book my driving licence today at Green Point - EISH!! The queue was already 100 people outside the door (this at opening time - 8AM). When a traffic official came along, he told the group there was no drivers or learners license appointments because the system is over-booked (apparently they have a 6 month "threshold"). Feel like hitting myself against a brick wall, considering my friend in the UK got 3 appointments in 1 month!
 
Is renewing your credit card drivers license also a lengthy process / effected by this?
 
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