Ending MTN contract? Why so difficult and outrageous.

[Seriously]

Ok. After 6 years of feeding the MTN brand shark,
decided to end two MTN contracts which is due to end on 6 November 2017 (in favor of Telkom offers). Thus went to local MTN direct shop. Got told that you can only request to cancel contract via call centre? Then that this can only be requested after the contracts ended and thus when the contract changed to month to month service and as that takes time to process you will still pay one more extra debit at end November, that is if this was processed by then.

Why can the contract termination directive not be lodged 30 days in advance to cancell the contracts with the final effective date the day the contract end is due.

The outstanding balance is approx R4500 thus asking what the settlement value is was told it would be R3500 with immediate data and airtime disconnection?

Is this normal or are the MTN conman knocking on the door.

Any other way out of this obvious extortion and bullying tactics.

 

[Venomous]

On the last day of that contract go to an MTN store change that number to prepaid. Pay whatever they say is due up until that point. And then the contract should be finished

 

[Arthur]

What do you understand by "contract"?

What do you think you agree to do when you solemnly add your signature in assent?

Or do you want to live in world where people can willy-nilly renege on a written agreement or try to cancel when haven't fulfilled their side of the agreement? I don't.

You freely gave your word and solemnly undertook to pay as agreed. Now do it. And hold them to deliver their part.

 

[rietrot]

What do you understand by "contract"?

What do you think you agree to do when you solemnly add your signature in assent?

Or do you want to live in world where people can willy-nilly renege on a written agreement or try to cancel when haven't fulfilled their side of the agreement? I don't.

You freely gave your word and solemnly undertook to pay as agreed. Now do it. And hold them to deliver their part.

I think you didn't read the post properly. The OP wants the contract to end on the end date and not be automatically renewed for an extra month. That's why he is trying to make his intentions clear to MTN now. They are in the wrong if they are trying to milk an extra month after the contract ended.

 

[phoneJunky]

Ok. After 6 years of feeding the MTN brand shark,
decided to end two MTN contracts which is due to end on 6 November 2017 (in favor of Telkom offers). Thus went to local MTN direct shop. Got told that you can only request to cancel contract via call centre? Then that this can only be requested after the contracts ended and thus when the contract changed to month to month service and as that takes time to process you will still pay one more extra debit at end November, that is if this was processed by then.

Why can the contract termination directive not be lodged 30 days in advance to cancell the contracts with the final effective date the day the contract end is due.

The outstanding balance is approx R4500 thus asking what the settlement value is was told it would be R3500 with immediate data and airtime disconnection?

Is this normal or are the MTN conman knocking on the door.

Any other way out of this obvious extortion and bullying tactics.

Hmm, I am pretty sure that I had to phone to terminate 30 days in advance to cancel my contract. I also phoned on the day it was supposed to be cancelled though. The people in the call center gave me very different answers depending on when I phoned. One of them said that if I don't do the 30 day in advance thing, the contract will only end the next month.

 

[Zuner]

What do you understand by "contract"?

What do you think you agree to do when you solemnly add your signature in assent?

Or do you want to live in world where people can willy-nilly renege on a written agreement or try to cancel when haven't fulfilled their side of the agreement? I don't.

You freely gave your word and solemnly undertook to pay as agreed. Now do it. And hold them to deliver their part.

Somebody woke up on the wrong side of the bed today, go read the op again then shamefully apologize.

@op my voda contact finished about a month ago, during the last month of contact I called the call centre told them contact is done end of month and I'd like it to be cancelled AND changed to prepaid. Easy peasy. I don't see why any other provider should be any different.

 

[Enzo Matrix]

What do you understand by "contract"?

What do you think you agree to do when you solemnly add your signature in assent?

Or do you want to live in world where people can willy-nilly renege on a written agreement or try to cancel when haven't fulfilled their side of the agreement? I don't.

You freely gave your word and solemnly undertook to pay as agreed. Now do it. And hold them to deliver their part.

Chop

 

[Arthur]

You are right. My apologies to OP! I'm an idiot for not paying attention. What a doughball. Thanks for defending the OP.

I'd call the CEO and speak to his secretary. Get her email and briefly explain what you want. That way it's on record and they usually get things sorted out very efficiently.

If they go ahead and charge him an extra month, sue the CEO in the Small Claims Court. He can't get a lawyer and has to appear in person.

 

[Arthur]

What do you understand by "contract"?

What do you think you agree to do when you solemnly add your signature in assent?

Or do you want to live in world where people can willy-nilly renege on a written agreement or try to cancel when haven't fulfilled their side of the agreement? I don't.

You freely gave your word and solemnly undertook to pay as agreed. Now do it. And hold them to deliver their part.

Jeepers, sometimes you can be real self-righteous arsehole.

Catch a wakeup and get a life.

 

[Enzo Matrix]

Jeepers, sometimes you can be real self-righteous arsehole.

Catch a wakeup and get a life.

 

[Seriously]

On the last day of that contract go to an MTN store change that number to prepaid. Pay whatever they say is due up until that point. And then the contract should be finished

That what I thougt but it seems it will vost me another extra months payment withe unwanted services before the contract and thus stoporder is "cancelled" .

 

[Seriously]

What do you understand by "contract"?

What do you think you agree to do when you solemnly add your signature in assent?

Or do you want to live in world where people can willy-nilly renege on a written agreement or try to cancel when haven't fulfilled their side of the agreement? I don't.

You freely gave your word and solemnly undertook to pay as agreed. Now do it. And hold them to deliver their part.

I think you completely lost the plot, boat and question. Never expected that from you ever.

 

[Baxteen]

Jeepers, sometimes you can be real self-righteous arsehole.

Catch a wakeup and get a life.

this post just made my day.

 

[Seriously]

You are right. My apologies to OP! I'm an idiot for not paying attention. What a doughball. Thanks for defending the OP.

I'd call the CEO and speak to his secretary. Get her email and briefly explain what you want. That way it's on record and they usually get things sorted out very efficiently.

If they go ahead and charge him an extra month, sue the CEO in the Small Claims Court. He can't get a lawyer and has to appear in person.

Thanks all forgiven. Now I feel bettet.

Thanks guys. Will take it up with them again but at the Boksburg branch. Maybe their will be more knowledgeable agents there.

 

[Seriously]

Jeepers, sometimes you can be real self-righteous arsehole.

Catch a wakeup and get a life.

TROLOLOLOL. You made my day.

 

[Jet-Fighter7700]

remember when my dad tried to cancel his MTN contract,

was a mission in itself, they dont make it easy for anybody at all,

 

[Arthur]

I think you completely lost the plot, boat and question. Never expected that from you ever.

Your right. No excuse - the assumption behind my post is inexcusable. I woke up on the first morning of a few days off to recover, saw MyBB in the phone browser, refreshed New Posts, saw the thread topic and, without even reading the OP, assumed it was yet another bleat from someone who wants to end his cell contract early. Bloody pathetic and totally unacceptable on my part. Have been squirming about it all day and deserve all derision, scorn and opprobrium. What a chop.

 

[Seriously]

Your right. No excuse - the assumption behind my post is inexcusable. I woke up on the first morning of a few days off to recover, saw MyBB in the phone browser, refreshed New Posts, saw the thread topic and, without even reading the OP, assumed it was yet another bleat from someone who wants to end his cell contract early. Bloody pathetic and totally unacceptable on my part. Have been squirming about it all day and deserve all derision, scorn and opprobrium. What a chop.

Stop it. No sweat at all.