Enough is Enough!

V

Valken

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:mad:

On Neoflex 10GB

For the past 3 weeks I could not keep a connection going for longer than an hour (After witch I had to switch off and on the modem, thus losing any download sessions and wasting expensive bandwidth) and not even to mention the speeds! During the day at some times the speeds were good! But from around 6pm I could not get anything higher than 150Kb/s and this will last throughout the night until around 9am the next morning.

I have tried to complete this post since 7am this morning and only got a connection long enough now to do so.

@Neotel, do you know how much time and money I have lost over the past 3 weeks because of your unstable and unreliable service?? Who is going to pay me back my losses?

To everybody on this forum who is sick and tired of this, I finally got hold of a legal representative that specializes in this field and is investigating this for me. I am now in the process of taking legal steps as it seems it is the only language that these companies understand!

For too long now did we sit back and accept poor service in this country because we don't know any better. We are paying for this and have the right to proper service and support!
 
I totally agree with you Valken. Alot of SA people simply go on suffering and paying.

I do think more regulation is needed to give a basic "Good Service/Speed" cause obviously that is what you pay for.


Unfortunately there is a gap in the law, cause most of these internet providers has a clause online stating it provides a "best effort" service. Meaning if their internet can only provide 200kbps most of the time, that is all they can give. Even though they might advertise "upto 2mbit or something". *sometimes the best effort isn't good enuff*


ISP's should be held accountable for their advertisements (specially if there is false advertising involved)

My 2Cents
 
Last edited:
@Napalm

Unfortuanatly you are correct..LOL

But surely NO service most of the time can't be classified as "Best Effort"

The only way we will ever be able to get some results is to do what some of our other "friends" do..lol Strike!!

But then again..The moment you ask everyone to stand together..they all go quiet?

Anyway...sigh
 
All I can say is that I feel your pain. Unfortunately we don't have a lot of options. It's like the banks. It does not matter where you go, you are going to get the same crappy service, because there is nowhere else to go.

There was a campaign a year or two ago where you had to donate some money for a big newspaper add. I felt good to donate my bit but the truth is that we are still in the same boat. It does not look like Neotel has the manpower or technical expertise to provide a proper service.

Here's an example of how useless they are. One of the reasons they gave for taking so long to launch their consumer services, is because they did a lot of research to make sure they know what the consumer wants. What a joke, they did consumer research, but the poor consumer cannot even tell how much of their allocation they have used. You have to phone the call center, and the the fool on the other side says that he does not have authorisation to look at your usage. He has to log a call so the supervisor can get your usage result. This is just plain mediocre.

Anyway, good luck.
 
Keeper said:
I don't get it - I coded a fix for you guys on neotel but you don't even try it?

http://mybroadband.co.za/vb/showthread.php?t=163167
Click to expand...

@Keeper

I use Neoflex and its connected to a Linksys WRT54GL router running tomato V1.23 Firmware (for the much needed and very accurate bandwidth metering)

I have 6 different machines connecting at any given time..so your solution wont work here. Also, these are server side disconnects and not idle time outs.
 
I have had the same issues for the past 2 months and if it is not working tomorrow they can come and fetch their rubbish, good thing i have not paid them yet this month :)
 
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