Erratic Speeds . . .since Dec2024.

[raamonkhan]

We have a 100Mb Fibre Account with Axxess , the Fibre OTN unit was supplied by Openserve.
All was installed in Jan 2022 and speeds never went below 85Mb . ..ever.
Streaming TV, 4x Laptops, cellphones, tablets, XBox, Playstation etc. . . .all worked without ever buffering.

Now since mid Dec 2024 the speeds are down to 5Mb average, then we contact Axxess and they "recreate/reset/reconfigure" ports , we reboot OTN unit and Router and speeds are back to 90Mb, then a week goes by , we restart / power-cycle all, still 7Mb speeds, we contact Axxess , then they "recreate/reset/reconfigure" ports , we reboot OTN unit and Router and speeds are back to 90Mb.

Now we have to do this twice a week . . . .new OTN unit and new Router and using a "Test" Openserve Account for two weeks didnt resolve it.

What hardware on Openserve's side causes this downward spiral of low "error-countering" connection speeds ?
This almost reminds me of the ADSL lines that would connect/sync at a very low speed just for the sake of "connecting" . . because line quality was bad.

 

[xtm]

I remembeed telkom dsl were having this and every time I called the tech they reset/recreate the port and the problem were never sorted.

I thought this kind of issues are resolved with fiber. But here we are sitting with same kind of issues.

Its clearly ISP fault that they can't figure it out.

 

[Krypton Web - AQP]

Hi @raamonkhan
I have DMed you

 

[Imoe]

Check your DNS.

Had similar issues with my ISP only to find they changed their DNS somewhere in August 24, earlier this year I created a custom DNS to Google and problem sorted.

 

[KatieKim]

We have a 100Mb Fibre Account with Axxess , the Fibre OTN unit was supplied by Openserve.
All was installed in Jan 2022 and speeds never went below 85Mb . ..ever.
Streaming TV, 4x Laptops, cellphones, tablets, XBox, Playstation etc. . . .all worked without ever buffering.

Now since mid Dec 2024 the speeds are down to 5Mb average, then we contact Axxess and they "recreate/reset/reconfigure" ports , we reboot OTN unit and Router and speeds are back to 90Mb, then a week goes by , we restart / power-cycle all, still 7Mb speeds, we contact Axxess , then they "recreate/reset/reconfigure" ports , we reboot OTN unit and Router and speeds are back to 90Mb.

Now we have to do this twice a week . . . .new OTN unit and new Router and using a "Test" Openserve Account for two weeks didnt resolve it.

What hardware on Openserve's side causes this downward spiral of low "error-countering" connection speeds ?
This almost reminds me of the ADSL lines that would connect/sync at a very low speed just for the sake of "connecting" . . because line quality was bad.

Oddly enough my download speed problems also started mid December 2024. There was an internet outage. My home came back during the morning but work was out most of the day. Since then the home speeds have been bad. By coincidence I'm also on a 100mb line but with MWEB/Vumatel. I've only tried once with MWEB to refresh my line because that didn't work. Last month I brought a new wireless adapter for the pc to see if it would help. It did to a point, I went from getting 1-2mbs to 8mbs at its lowest and most of the time. But this week it has been averaging in the teens. It makes the internet usuable but I really don't appreciate not even getting 20% of my paid for speed.

I've now ordered a new router as the current one I'm using is old and outdated, I'm hoping it will help but I'm also aware that I may be wasting more money. If it is the later at then I'll be able to get back onto MWEB and they can't use the excuse of an old router. Though if that will do anything either, I'll be surprised.

I'm personally wondering if something went wrong during December that they can't fix and these companies are throttelling the speeds to compenstate.