Sign up with Google
Applebag
Active Member
Hi @CoolEscalator can you please check #COOL-20231115-1540667. I have had no feedback on this issue yet?
-
Join the MyBroadband community
Ask a question and get free supportUnlock new privileges and see hidden discussionsWin prizes and earn reputationReduced ads -
Question of the Day: How do you usually spend your Easter weekend?
Escalations and Signup contacts.
- Thread starter TheRoDent
- Start date
Hi , Apologies for any delays, Ill follow up with the team quick
Good day All.
I would like to introduce a new Company Rep Profile @CoolHelp
This was initially @CoolConnect, however have re-used the profile as a support contact in my absence.
Currently I will be on leave from Monday to Wednesday (26-28 August) and will not be available.
Pleas e direct any support escalations , for issues such as line down, or support tickets not being resolved to @CoolHelp They can also assist you with installation orders , signup and upgrade/downgrade escalations.
NB: Please provide as much context and information on your issue for optimal assistance.
@PBCool Will also be available when able to.
I would like to introduce a new Company Rep Profile @CoolHelp
This was initially @CoolConnect, however have re-used the profile as a support contact in my absence.
Currently I will be on leave from Monday to Wednesday (26-28 August) and will not be available.
Pleas e direct any support escalations , for issues such as line down, or support tickets not being resolved to @CoolHelp They can also assist you with installation orders , signup and upgrade/downgrade escalations.
NB: Please provide as much context and information on your issue for optimal assistance.
@PBCool Will also be available when able to.
Last edited:
HI there, thank you for reaching out.
Octotel confirmed the line is active approximately 2 minutes ago. Our team will be in touch to advise on the next steps
Hi There, your PPPoE details have been sent via the ticket.
Please let us know should you need someone to assist in configuring your router
vissie22
New Member
@CoolEscalator ,can you please help check why my upgraded speeds are not active yet?
#COOL-20241202-2127706
#COOL-20241202-2127706
vissie22
New Member
This has been sorted
Hi thre, apologies for missing this.
Thank you for confirming the issue has been resolved
Apologies, there might have been a misunderstanding.
A static IP has an additional cost of R100p/m
Please let me know if you would like to proceed? This would require you to configure your Router on Static IP protocol, instead of Dynamic IP.
Our team will be able to invoice the pro rataduring business hours
Yes, please. Will you send me the relevant details via the same ticket or email please.
I'm on it
@Neville our team has sent through the details.I'm on it
Someone was also still available to issue the invoice as well.
Pity they used the wrong address.
Apolgoes, the default billing address has not yet been updated.
Would you like us to re-issue the invoice with the updated address?
Edit I have sent it anyways, please let me know if its updated now?
if not, then I will have to ask our billing team to assist with that during business hours.
For now, it should be okay.
Last edited:
Hi @CoolEscalator,
Could you please assist with an escalation on my signup ticket: #COOL-20241210-2181772?
Could you please assist with an escalation on my signup ticket: #COOL-20241210-2181772?
Hi there, Thanks. @CoolHelp has shared your details internally
Good day. I see our team has sent comms a few minutes ago, and the link is active.
Please let me know if you need anything else