How is the generator connected to the load? Volt drop on long cable feeds is one of the more common issues with the typical installation being done at the moment.
It is one thing being able to supply a couple of simple devices and another to now also want to cater for things like geysers.
The ESKOM document is quite good at dealing with how to size a generator for what you want to provide with power, but is not very explicit in dealing with the installation issues as they are expecting home owners to get an electrician to do the more complex installations.
My neighbour has a generator installed at the bottom of his garden, with a long "heavy duty cabtyre cable"
feeding his home. No doubt because he objects to the noise the damn thing makes.....
What hê does is throw the change over switch, which is supposed to then automatically start the genie, without bothering about the load connected. The stooped thing then does not start, so he then stands there trying to get it to start. Sometimes he get he message just in time for power come back anyway ........