Esquire let me down :(

[ponder]

Give this man a bells.

I doubt he drinks so maybe make it a double thick milk shake

 

[Zenbaas]

I doubt he drinks so maybe make it a double thick milk shake

 

[za1]

yeh, I knew that esquire would sort this out, I'm sure if a pm had been sent it would’ve been sorted out ages ago..............

pity though that this service doesn't filter down so it becomes unnecessary for the OP to bother you
with what should've been a non issue!!

still kudos

 

[kayvee]

yeh, I knew that esquire would sort this out, I'm sure if a pm had been sent it would’ve been sorted out ages ago..............

pity though that this service doesn't filter down ....

Sadly the ethics don't always roll down, a reality of life right here right now, but tap the resources that you have available to you the time, indeed.

 

[graham.esquire]

Good Day

Thanks for bringing this to our attention

If you ever have a issues like this, please feel to contact me

[email protected] or via pm

 

[The_Unnamed]

Thanks a lot to the esquire guys for the response.

 

[za1]

All companies have mishaps, its how they handle them that count - at least here you have a response from Esquire and can get sorted out. Companies like Rectron or Sahara would give you the middle finger, so hopefully you continue giving Esquire your business and more.

 

[wily me]

Good Day

Thanks for bringing this to our attention

If you ever have a issues like this, please feel to contact me

[email protected] or via pm

Good, thanks, Now what "Compensation" is on offer apart from the R128.00 refund?

 

[AfricanTech]

Well, I for one went somewhere else - was in the market for a colour laser, the Esquire special looked good, read this story (before the esquire response was forthcoming), hotfooted it over to prophecy and bought one from them rather.

Business in the internet era requires that all the parties in your value chain have an appreciation of the fact that customers are to be treated with respect.

 

[The_Unnamed]

Just an update, after sending off the information that was requested (15th December), i have still not heard back from Esquire.

So i guess it looks like i can write off that money.

 

[wily me]

What a shame, go figure.
Now I want my milkshake back.

 

[ponder]

Just an update, after sending off the information that was requested (15th December), i have still not heard back from Esquire.

So i guess it looks like i can write off that money.

That's shocking service!

 

[Zenbaas]

That's shocking service!

Seems to be in line with the other thread about the hard drive that died under warranty which they didn't want to replace and just went and gave store credit instead.

 

[Lounger]

Just an update, after sending off the information that was requested (15th December), i have still not heard back from Esquire.

So i guess it looks like i can write off that money.

Did they say how long it would take to refund you (or pack your compensation pressie)?

 

[wily me]

Just an update, after sending off the information that was requested (15th December), i have still not heard back from Esquire.

So i guess it looks like i can write off that money.

Here a response via e-mail from Graham after I contacted him to raise attention to their unfilled promises.

HI Sorry for the Late Reply



Can you please provide me with a Telephone number



Thanks

So drop him a mail with your contact number.

Good Day

Thanks for bringing this to our attention

If you ever have a issues like this, please feel to contact me

[email protected] or via pm