Lynn Erasmus
Active Member
- Joined
- Sep 29, 2016
- Messages
- 31
- Reaction score
- 7
Following on my lack of success in claiming my winnings for an 8-letter match for the Yebo Millionaires draw on 6 September, I would like to commend Vodacom employees for coming to my assistance.
I contacted the Yebo Millionaires call centre for a third time on 6 October 2016 and was assisted by an incredibly helpful lady named Sofia, who confirmed that my details had NEVER been passed on to Head Office. She apologised and explained that the forms are sent from Head Office and not from Yebo Millionaires.
I received my claim form on 11 October 2016, which I completed and sent together with my complaint e-mail. Within an hour I was contacted, via e-mail and telephone, by Monique Alley, who promised that the matter had been expedited and that my payment would definitely be made by Friday 14 October 2016.
I was surprised an tremendously impressed when my money was paid in by 13h33 on 12 October, barely more than 24 hours after my conversation with Monique.
Thank you Vodacom for caring and for solving this problem for me.
I contacted the Yebo Millionaires call centre for a third time on 6 October 2016 and was assisted by an incredibly helpful lady named Sofia, who confirmed that my details had NEVER been passed on to Head Office. She apologised and explained that the forms are sent from Head Office and not from Yebo Millionaires.
I received my claim form on 11 October 2016, which I completed and sent together with my complaint e-mail. Within an hour I was contacted, via e-mail and telephone, by Monique Alley, who promised that the matter had been expedited and that my payment would definitely be made by Friday 14 October 2016.
I was surprised an tremendously impressed when my money was paid in by 13h33 on 12 October, barely more than 24 hours after my conversation with Monique.
Thank you Vodacom for caring and for solving this problem for me.
you are the best isp Vodacom