Excellent Service from iBurst

vinodh

vinodh

Expert Member
Joined
Jan 11, 2009
Messages
2,979
Reaction score
31
Location
Centurion
I recently started a thread about the release of 64bit iBurst drivers for Vista. Due to a mistake by iBurst, they posted the same driver for all their devices and this prevented my PCMCIA Modem from working in Vista 64bit and Windows 7 64bit. After various phone call to the Helpdesk at iBurst and a visit to the iBurst stand at the Digital life Expo, no further information could be gained regarding this issue. However, I then phoned Shaun Green, the Technical Support Representative on this forum, and he sorted this problem out within a few days.

He confirmed that 64bit drivers are not available for device and arranged for my device to be swapped out for an express modem at no cost. Also, he sent out a technician to my house, on a Saturday, to test if it is 64bit compatible, and it was, and then arranged for it to be swapped out as soon as at was convenient for me. Needless to say, thats done and i'm using that modem to post this message and now I am currently using Windows 7 RC1 64bit.

The service I experienced from iBurst and specifically Shaun Green was outstanding and I can only hope that others would learn from him.

BTW:

The current iBurst drivers ARE Windows 7 compatible and only need to be installed in compatibility mode for Vista to get them to work. This is for 32bit.

For 64bit Windows 7, download the drivers I uploaded in the other thread I started about 64bit drivers, unzip to a temp directory and then run "setup.exe".

Use this procedure for Vista 64bit as well.
 
Hi there,

Thanks for the compliment, glad to have been of assistance.

Cheers,

Shaun
 
Have been with iBurst for 5 years now, its had it less glamorous moments back in time, but I must say, since Shaun's presence using and dealing with iBurst has become a pleasure. May I dare say that I am actually proud to use them!

Well done Shaun.
 
hi,

I am having the same problem, but running the iBurst drivers in compatibility mode (I tried all of them) doesnt seem to work? I get a problem with the iburst Terminal installation, and although the iburst Dashboard seems to install correctly, it gives an error when running. Are there any other solutions to this problem?
 
Hi All

Iburst has the Capacity to run with the Best of them...

Support team is very good. ( = Shaun Green)

Iburst pings are much better overall than most other Wireless Options (I've seen and played with a few ranging from Fixed antenna to 3G Providers etc)

Overall a much better Surfing/Gaming experience..


Iburst is almost making a clean sweep with the speeds (go check on Neotel's / 3G Forums... it aint good)


All Iburst now has to do is wipe the competition out by giving better Caps or such...

My 2Cents
 
I have update my OPS from windows XP to Windows 7 (64 bit), and seem to have the same problem. My internet connection is VERY SLOW,never been that way. Been with them for over 4 years.Shaun would iburst also exchange my modem at no charge? Cause I'm not finding any solution on the internet for this problem.
 
Unfortunately Shaun doesn't work for iBurst anymore.

Rather PM r00igev@@r to help you out.
 
pimzile if you got the drivers to install and your modem is picked up by windows and you can connect then you are not experiencing the same problem. You either have a virus/malware, a dying modem or just a bad connection(signal) I highly doubt it's driver related.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X