exchange card blown

[hennievr]

It's since 14 Feb that my adsl and phone line has been down. I run my business from home and was told that a business line wil be fixed within 4 days. It is now 3 weeks later and after a whole lot of calls and swearing to the call center people it is still not fixed. I even called the head of adsl in Gauteng and he also confirmed that the card has blown. Well I understand that but 3 weeks to sort out a card is unacceptable. The best thing about this is that the neighbours across the street and next to us adsl and telephone is working. I stay in a complex where all the wires goes to the same box. So when I asked them that question they said to me they will get back to me, well I'm still waiting. I dont think I say something new here, but the communication providers whether 3G or adsl are pathetic!

I had to go and sign a 24 month contract with Vodacom which cost me extra money and do you think that you tell Telkom that you will not pay because you did not have a service from them you in for a big surprise.

Is there anything that I can do that will wake them up a bit? I'm thinking of getting their advertising pulled for a few months. I mean they are afterall doing false advertising.

 

[kilos]

Goto to your local Telkom shop and then ask to speak to the manager
who can escalate the call level, I have had good service here in George
instead of the lousy call center, Connie their was able to phone PE
to find out when exactly my ADSL line would be installed.
Well done to Telkom George, hey George is a smaller place, maybe
thats why service levels are better.

It goes with Dell service here in George is excellent where in PE
I believe its lousy.

 

[CeeBee]

good luck with the complaints to telkom.... they don't really care
we had the same excuse of blown card twice in the last 2 years, and everytime we were offline (leased line, no internet, no e-mails) for 3 weeks too.
First the monkeys had to find the problem (telkom mos laid off/lost many of their experienced skilled techs), and then ofcourse there's the no stock situation, where it takes weeks to get a replacement card
how any company can run like that i dunno.
of course they've got their clauses, even if no service u still pay

 

[DragonLogos]

I heard the other day that a Doctor's phone line was out for a week (seven days) - I know this because I got called by the Doctor (actually a surgeon) to see if there was anything I could do to try and speed things up

I contacted Telkom faults and asked them what they were doing, when they told me that they were looking into it, I asked them if they were aware that this was a Doctors phone line, they then said that they would try and move it up the order... this is despite the Doctor phoning them and telling them, and also going into the Telkom Customer centre twice

I also brought this up with someone that deals in our Telkom matters (an ex Telkom employee) and it was pointed out that Doctors are normally red carded and should expect a 24 hour turn around

 

[Darth Garth]

I sympathise but ADSL is a "best attempt" service ... there are other options available from Telkom that is better suited for the needs of a business wanting connectivity.

 

[DragonLogos]

The Doctor in question did have ADSL, and was not able to use it

But the important part is that he did not have a phone either, and people were only able to contact him directly on his Cellphone, so all the emails and faxes just had to wait, and no landline calls

We might want to think about this next time we are having a heart attack, being shot in a hi-jacking, or whatever medical emergency might pop out and say Howzit dude - This is something I would not even wish on Wayward Hayward and co.... not that they seem to care, but Karma being Karma... it might just jump up and bite them

 

[DragonLogos]

BTW - as it turned out, it was a simple cable fault on the pole that took about 45 minutes to fix - People are not so easy to fix, sometimes time plays a big factor in how things will work out for you, otherwise Ambulances could take their time getting you to hospital