Exchange Help Needed

[shakes1]

Hi guys

I have a user who is having issues with Outlook 2007 and Exchange 2003. Just for the record, no other users on that network are having problems.

This user cannot connect to the exchange server. IP/DNS entries are correct, resinstalled office, created a new profile - no luck.

Am out of ideas, do help please?

Edit: Can ping and browse the server as normal, also nothing has changed. This randomly occured.

 

[macxsanity]

have you installed the office 2007 service packs ? , try accessing the user's mail box over Outlook web access , i am sure his profile is not screwed up ......

 

[shakes1]

Have not tried the SP, will give it a shot. Can get in to the OWA, so that's working. Thanks for the tip!

 

[Cray]

When you created the new profile does Outlook resolve the exchange server/username by underlining them?

 

[hungrybeaver]

Hi guys

I have a user who is having issues with Outlook 2007 and Exchange 2003. Just for the record, no other users on that network are having problems.

This user cannot connect to the exchange server. IP/DNS entries are correct, resinstalled office, created a new profile - no luck.

Am out of ideas, do help please?

Edit: Can ping and browse the server as normal, also nothing has changed. This randomly occured.

At which point does Outlook not work with Exchange? During the account setup? Do you get an error?

 

[shakes1]

When you created the new profile does Outlook resolve the exchange server/username by underlining them?

Yes, it does underline it.

 

[shakes1]

At which point does Outlook not work with Exchange? During the account setup? Do you get an error?

It sets up the account correctly, but once it starts up it cannot connect to the exchange server. (Bottem right corner says trying to connect).

 

[hungrybeaver]

Have you tried Outlook in Safe Mode? Could be an add-in that is causing you grief.

Start > Run, type in outlook /safe and hit OK.

 

[shakes1]

Have you tried Outlook in Safe Mode? Could be an add-in that is causing you grief.

Start > Run, type in outlook /safe and hit OK.

Yip, tried safe mode - no luck. Am trying it in Windows safe mode now. BTW, its Vista Business.

 

[shakes1]

Ok, it works in safe mode. Back to windows normal to test.

 

[hungrybeaver]

Ok. Could it be anti virus or the firewall?

 

[shakes1]

Disabled the AV, no firewall on the user's PC. This is very frustrating!

 

[ramar]

try disable windows Firewall and test.

 

[shakes1]

Solved, found that the user had installed some obscure thrid party firewall and than removed it. Somehow, this was preventing Outlook from seeing the exchange server.

Thank you all for your help!

Resolution: Remains of firewall removed, user education done and rights removed to prevent it happening in the future.

 

[The_Unbeliever]

Hope you used a proper LART tool

 

[shakes1]

Hope you used a proper LART tool

But of cos