Exchange help

[Juggy]

I'm delivering email to public folders for our CSC and need to implement a notification system that will let them know there is a new email that needs attention. I don't want to forward the email to the inbox because we don't want agents having client details on their PC's.

Exchange server 2003

 

[NetSpike]

There are some tools listed at http://www.slipstick.com/addins/notify.htm that should be able to help with this if you don't want to write your own Exchange event sink.

 

[Claymore]

From Outlook, Properties on the public folder, Administration tab, and use the Folder Assistant to create a rule that sends out a notification.