Exchange Reached Capacity

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AllBrain

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Ordered my Home ADSL 192 last week Wednesday in the Dowerglen area. :D Phoned them today and I was told that the exchange has reached its capacity. :( They are busy upgrading it as I spoke to them. :confused: Why do I not believe them?
 
The guy from my local Telkom shop said to me you must order the 384 or they are going to tell you that you cant get ADSL. The reason for this is the whole 1st August thing.

So maybe thats what they are doing with you! :confused: :confused:

I forgot to put the “or” part in:

or maybe they are telling the truth. You never know with telkom
 
Well, the exchange I am connected to had apparently also reached capacity when I ordered. (In February). They started upgrading it at the beginning of April (a two week process, I was told), and they finally finished that last week. So now I'm just waiting for them to assign me a port. If I'm lucky, that will happen at some point before the polar ice caps finish melting.
What gets me is that Telkom make all these big noises about increasing the number of ADSL subscribers, but they are incapable of installing a line in the three weeks they promise when you first order it. (One of my friends ordered, and they told him three weeks, and when he went to ask about it again a week later, they told him three months.) Ugh.
 
RSnow - you see, through years of downsizeing/restructuring and some major retrenchments, simply put, Crapkom has no man power to do the upgrades.
 
They told me that aswell last July2005 .... told me the upgrade will be fixed by January 2006.. I ordered it again in June this year. Got the same excuse.. they just use that.. as a "flyby" excuse now.. Just cause they want to deal with you on a later date... Giving them another month or two to get to you.
 
Napalm said:
They told me that aswell last July2005 .... told me the upgrade will be fixed by January 2006.. I ordered it again in June this year. Got the same excuse.. they just use that.. as a "flyby" excuse now.. Just cause they want to deal with you on a later date... Giving them another month or two to get to you.
Click to expand...

Truth: Exchanges do reach capacity as they don't provision the same amount of ADSL lines as phone lines, they then need to install new equipment. Racks, a DSLAM, equiment to interface the lines to the POTS connections, more ATM bandwidth.

As Telkom really don't have enough competent staff to cope, what should be a 2 to 6 week excercise, turns into a nightmare where it takes 6 or 12 months just to get the bandwidth provisioned, let alone getting the equipment installed, which is not really brain surgery.

D
 
CPT Barrack Street Exchange - No Ports till 27/09/2006

We are moving office at the end of the month so I ordered a new ADSL line on 22 June.
Been phoning them every few days to get an installation date and last friday I was told that there are no spare ports in the Barrack Street exchange (one of the central Cape Town exchanges) and that the “special project” to install/create/whatever the ports in the exchange is only estimated to be completed on 27 September 2006.
FFS’s people this is central Cape Town we are talking about.
Me thinks Telkom should start spending that R35 Billion they were bragging about a bit faster and start by ordering a few 100 containers of DSLAM’s.
Oh well looks like we gonna have to use iBurst or Sentech as a temporary fix.
Anybody else got a Barrack Street Exchange order pending?
 
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Thanks for all the input guys. My modem/router is also ready for collection from DigitalPlanet. :D What will I do with that in the meantime? :mad: Anyway, I will just hammer Telkom every now and then to see what the progress is. :cool:
 
I ordered DSL 25 May 2006 as I have mentioned before on this forum. Telkom told me it will take 1 month to get my line installed.

We left them, and when 3 weeks was done we didnt hear from them. We called them almost everyday and nobody could tell us where the order was, and kept telling us they will call us back, but that never happened.

I finally got a no port excuse from Telkom saying 31 October is when there will be ports on my exchange. We then stopped a Telkom techy outside our house at the DSLAM exchange and he showed me the ports that are available and said he doesnt understand why they would tell me "no ports"

He then called his supervisor to check the status of my order, gave him my order number and it appeared that after 35 or so days the order had not even come from JHB, to Cape Town.

We continue to call them, and now they called yesterday saying its with the planning deparment and moved to the Networking department and they should be able to call me today saying when it will be done.

They said there was NO PORTS, however I have seen the ports and have a friend as a Telkom techy in my area he has told me, my exchange supports 1Mbit (actually much more, but Telkom wont tell that), and there are ALOT of open ports.

POINT... Telkom lies, I proved it
 
I too ordered DSL in November 2005, it is now July 2006 almost August and I still do not have a wiff of copper in a 500m radius of my place. I too was told the ports story, which I believed to be sorted out. I too accosted a telkom techie outside my place, and he showed me the problem...
Blockages in the underground condiuts from manhole to manhole outside my building. Telkom have to get Contractors to get a contractor to contract a sub contractor to dig up the tar/bricks/cement and attend to the blockages. I think a Mars settlement is likely to get connected to the internet before I do!!!!!!

BTW I'm in Parklands Cape Town.
 
The Exchange Upgrade Project has finished early. There is now 500+ ports open for the Dowerglen area. A port will be allocated soon according to Telkom. :D
 
I can confirm, that Telkom is indeed upgrading all of their exchanges. And it will take time. You can't upgrade 90+ exchanges in a weekend.
 
I have no idea if the Dowerglen Exchange Upgrade was for new ports only or 192 Kb to 384 Kb. All I know is that it is finished and there is hope. ;)
 
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