Existing line activation with frogfoot

[Rorymccle]

So I just moved into a new place, the house had a line but had been deactivated a while back with frogfoot, it's been released many moons ago.

What's a reasonable wait time to activate a line? Seems strange to me that we still taking days to activate lines these days especially when it exists and ONT is there and ready to go. Am I being unreasonable to think this is something that should be done in max 3 days? Or is an activation more complex than I give credit.

Thoughts?

 

[Stalker]

Yeah, it's FrogFoot don't get your hopes up too high. Their service in Swellendam has been shitty at best. If you have an alternative rather give them a try.

 

[Leno]

So I just moved into a new place, the house had a line but had been deactivated a while back with frogfoot, it's been released many moons ago.

What's a reasonable wait time to activate a line? Seems strange to me that we still taking days to activate lines these days especially when it exists and ONT is there and ready to go. Am I being unreasonable to think this is something that should be done in max 3 days? Or is an activation more complex than I give credit.

Thoughts?

A few reasons they may take days:

Your port on the GPON splitter / node may have already been used for another service, so someone may have to come out and check that, its not always "ready to go"

The line could have been damaged while it was off etc

The technicians for the above will have a queue of jobs to do etc, reactivations wont take priority over new installs etc

 

[Rorymccle]

So we on day 5. I got a call from @Frogfoot Fibre this morning and they said the ISP (Cool Ideas) had not yet pushed the order yet. Which was complete crap because Cool Ideas supplied me with order reference number (FRG1648458) last week. I can appreciate @Leno feedback but its looking more like the problem is sitting between the chair and keyboards at this point Lets see. Thanks for the comments so far

 

[Frogfoot Fibre]

Good day. We have responded to your PM.

 

[Rorymccle]

Update:

LTDR:
Line is now up and running just one day short of 2 weeks to get sorted. In the end its turned out the fiber was broken inside the termination box. So @Leno was correct all along at least about sometimes not being so simple to active.

That said, the journey to this point was a little frustrating. From the FNO saying the ISP didn't place the order on the 22nd all the way to last week Friday when Frog Foot said the line was active even when the ONT was deader than a doornail with no signal lights and fiber broken which is why they couldn't see the ONT.

Side note, cool ideas was supper responsive.

Anyway time to move on.