Experience with 15mbps W-DSL

MrGray

MrGray

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Location
South Africa.
We installed 15mbps W-DSL at the end of December 2009.

The installation was very speedy and efficient - so top marks for that.

Since then, it's been an endless struggle to get our account and login to the website to see usage stats/topups. When we did get an account we were billed for the 160GB monthly package instead of the 60GB monthly package - another endless struggle to sort that out.

The line itself was initially very impressive giving use close to the 15mbps advertised down and upload speeds. As the year has progressed, though, it seems the 20:1 contention ratio is starting to bite - local South African traffic still runs at close to 15mbps, but during the day international bandwidth is virtually unusable - currently getting speeds of about 2kbps international - in fact so slow that www.speedtest.net will not even load.

So, it's a mixed result. If you need very fast local bandwidth, especially upload speeds for hosting, it's not a bad solution. If you need any international connectivity, it's currently unusable.
 
I just had two of my clients in January sign up on the 5mbps connection, unfortunatly they had no choice as the telkom exchang at the one client was fooked and the other the lines kept getting stolen.

I so far cannot complain though (much to my surprize) everything seems to be running great. I just hope that it stays that way iburst has a habit of getting it working for the first month or so just enough time for you to sigh the 24month contract and then whaaaam everything slows down and stops working or they start over billing, i really hope this wont be the case as i have had enough of fighting with iburst.

Any ways heres the speeds that iam getting at the clients one is in randburg the other is in linbro

Ranburg client

not bad speeds considering that its at peak time and there is alot happing on the network

Linbro client

 
Some more followup on this service. The 15mbps 60GB cap WDSL service costs R6540pm. iBurst is repeatedly trying to bill us R16000pm for the service! Even though they admitted their error last month we have been unable to get a credit note from them or a statement. In fact, we had to repeatedly contact them to get any invoice for last month.

We have now just received out of the blue a rude arrears notice for R33000 for two months usage (of a R6540 service) with threats to cut us off. This is horrendous. The connection itself is not bad, but honestly, this is unbelievably shocking accounts management.

How can they do business in this fashion? What do we do about this?
 
ummmm strange cause thats what my clients are paying for the 5meg 60gig cap R6540
 
garp said:
Some more followup on this service. The 15mbps 60GB cap WDSL service costs R6540pm. iBurst is repeatedly trying to bill us R16000pm for the service! Even though they admitted their error last month we have been unable to get a credit note from them or a statement. In fact, we had to repeatedly contact them to get any invoice for last month.

We have now just received out of the blue a rude arrears notice for R33000 for two months usage (of a R6540 service) with threats to cut us off. This is horrendous. The connection itself is not bad, but honestly, this is unbelievably shocking accounts management.

How can they do business in this fashion? What do we do about this?
Click to expand...

Garp,
Apologies for the poor service. Please PM me your account and contact details and I'll escalate your query.
 
This was finally sorted out but they've just helped themselves to an extra R20000 from our account on debit order this morning!!!!

We are a small business and this is not, by any measure, acceptable.

FIX THIS NOW, IBURST.
 
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