Express + only

[semaphore]

So who noticed this morning that their Express+ accounts are still rated limited, even thou its the new month ??

I have done 65MB this month and im rate limited, i have emailed axxess asking for a reason behind this, but im not aware of any roll over usage?

Care to explain axxess?? even thou you dont have a presence here. Pretty sure it falls under the line of false advertising?

 

[MJ INC]

I'm not a hundred percent certain but don't they grade you on previous usage and if you are a high bandwidth user, you start the month already heavily shaped?

 

[whatwhat]

The Express accounts work on the 10 day threshold, and aren't affected by the first day of a new month.

 

[semaphore]

According to the sales people, i was informed it resets on the first of the month. Furthermore they do not answer their phones. i tried to get through to sales,billing and tech support yesterday. I must say out of all ISP's they are the most useless when it comes to tech support. or any form of support for that matter

 

[erasma]

I have cancelled both my accounts uncapped & capped last night due to the poor support & account issues

why have a call centre when it does not get answered I am very disappointed & to think some of their clients are because I referred them to axxess.

 

[milomak]

According to the sales people, i was informed it resets on the first of the month. Furthermore they do not answer their phones. i tried to get through to sales,billing and tech support yesterday. I must say out of all ISP's they are the most useless when it comes to tech support. or any form of support for that matter

unless there is a minimum transfer usage amount before any shaping takes place, it can't reset at the start of each month. otherwise the first people to use their connections would immediately be shaped as they form the top 20% (or whatever).

So is there a minimum usage amount before shaping takes place?

 

[semaphore]

unless there is a minimum transfer usage amount before any shaping takes place, it can't reset at the start of each month. otherwise the first people to use their connections would immediately be shaped as they form the top 20% (or whatever).

So is there a minimum usage amount before shaping takes place?

I am just telling you what Axxess sales said to me, and this guy in support emails now that I WAS not rate limited on Friday

Hi again,
The status on your account on friday would not have said you are rate limited, the exact message it displays when we check the account, as your current status is "Rate limited clear Fri Oct 1 18:40:20 SAST 2010".

Which just go's to show me they do not know their own system, it became unrated in the evening like it was supposed to. But during the day it still is. Either way, water under the bridge. They should stipulate on the site either that you will not become unrated in the new month or you will. Not that i really care, i was just curious. The point that this post has become about is the most terrible support i have received from them. Its like talking to a brick wall.