Extended hours for your convenience... NOT

[mandana]

so i spent the last 20 mins calling the iburst number and guess what... u ask to speak to someone in accounts and u get told accounts is closed

u tell them its supposed to be available till 7 then they check to confirm and then u get transfered... (nice holding music btw) 1st time i waited all of 10 mins before decided to call again 2nd guy says its closed and that no one is there but he will transfer me anyway (wtf???)

so where is this service iburst is taking about? i have called i have emailed i have left my number to be called back and i still have heard nothing from the account dept...i'm starting to wonder if there is one

i thought this accounts dept thing was sorted seeing that they even had a press release about it or are the accounts people just ignoring their work and going home??

is there any help available???

 

[MrH]

Now that they are supposedly working longer hours they don't seem to have time to put debit orders through, it's already the 21st and still no deduction from my bank account this month.
There seems to be no method in the way they do accounts.

 

[kingrob]

Now that they are supposedly working longer hours they don't seem to have time to put debit orders through, it's already the 21st and still no deduction from my bank account this month.
There seems to be no method in the way they do accounts.

Accounts Dept to colleague : Eish! It's MrH again!

 

[Ed Hall]

Hi Guys

We're trying really hard here to get this right. The feedback I'm getting around the extended hours is positive, although we still have a way to go to get it spot on.

In the meantime, can I ask if your accounts query is still waiting for a reply, please email me on [email protected]. and we will get it sorted.

Cheers for now

Ed