Prometheas
Active Member
Ok so we are half way through this month and still my problems haven't been fixed! This is extremely bad service from Iburst, how long does it take to fix these problems seriously I was told this would be sorted out. I am tired of having to Complain about this and tired of phoning the useless customer support getting transferred from one department to the next and then getting the phone dropped in my ear after holding on for more than 15min
. At the moment I have to manually monitor my own bandwidth usage because Iburst will probably cheat me on the bandwidth usage when they eventually wake up and fix the problem. I paid for my cap and I am entitled to it, I am also entitled to good service which I am not getting!!!
I was originally on the 1 Gig Package, I only use my connection mainly for WoW and from time to time for browsing. I decided to upgrade because 1Gig was to little for WoW per month.I am now on the 3Gig Pro Package from the 1September 2009 paying R489 a month.
Here are the Problems still Experienced from the 1 September 2009:
1. Contract Renewal date August 26 2037.( IBurst don't kid yourself with service and problems like this people won't be sticking around
)
2. Bandwidth usage still says 0 for all stats.
3. Still zero daily Bandwidth usage report emailed to me.
4. Still zero Iburst Invoice for last month emailed to me.
5. 90% of time cannot logon to the Iburst website.
6. Got throttled the other day, was luckily able to fix it by rebooting the modem.
I will probably be disconnected or Throttled after this because every time I asked for something to be fixed something else gets broken
I want an Explanation why this is taking so long to fix, are all your customers not important to you Iburst?
Moral of the story: I do not advise anybody to take out any contract with Iburst I made the mistake and am now paying for it. In general Iburst can be a very good product but bad SERVICE DELIVERY and CUSTOMER SUPPORT is killing it.
Side Note: (I don't know if this should be like this, did the account format change?)
At the login example(eg bongani@[COLOR="Red"]burst[/COLOR].co.za or [email protected]) should be bongani@[COLOR="Red"]iburst[/COLOR].co.za it will just confuse people.( Bad Website Admin?)
. At the moment I have to manually monitor my own bandwidth usage because Iburst will probably cheat me on the bandwidth usage when they eventually wake up and fix the problem. I paid for my cap and I am entitled to it, I am also entitled to good service which I am not getting!!! I was originally on the 1 Gig Package, I only use my connection mainly for WoW and from time to time for browsing. I decided to upgrade because 1Gig was to little for WoW per month.I am now on the 3Gig Pro Package from the 1September 2009 paying R489 a month.
Here are the Problems still Experienced from the 1 September 2009:
1. Contract Renewal date August 26 2037.( IBurst don't kid yourself with service and problems like this people won't be sticking around
)2. Bandwidth usage still says 0 for all stats.
3. Still zero daily Bandwidth usage report emailed to me.
4. Still zero Iburst Invoice for last month emailed to me.
5. 90% of time cannot logon to the Iburst website.
6. Got throttled the other day, was luckily able to fix it by rebooting the modem.
I will probably be disconnected or Throttled after this because every time I asked for something to be fixed something else gets broken
I want an Explanation why this is taking so long to fix, are all your customers not important to you Iburst?
Moral of the story: I do not advise anybody to take out any contract with Iburst I made the mistake and am now paying for it. In general Iburst can be a very good product but bad SERVICE DELIVERY and CUSTOMER SUPPORT is killing it.
Side Note: (I don't know if this should be like this, did the account format change?)
At the login example(eg bongani@[COLOR="Red"]burst[/COLOR].co.za or [email protected]) should be bongani@[COLOR="Red"]iburst[/COLOR].co.za it will just confuse people.( Bad Website Admin?)
