Failed Afrihost payments

[skierenw]

Maybe its Capitec Stopping the payment - Try calling capitec and get them to check it out otherwise call afrihost accounts on 011 612 7200.

 

[Viva]

Maybe its Capitec Stopping the payment - Try calling capitec and get them to check it out otherwise call afrihost accounts on 011 612 7200.

Thanks - I'll just go by the branch when I get a chance tomorrow.

 

[charlh]

I had the same problem with MTN when I changed from a debit order payment to debit card payment. MTN says the transaction was rejected, Capitec says they never received a payment request. This went on for a few months, I then changed back to debit order. So much for trying to save on the debit order fees.
My Afrihost payments have gone through on the debit card method every month so far...

 

[ld13]

Capitec. I know of at least 2 people that have had issues with their Capitec cards kicking out an insufficient funds error at a teller while the account was in fact funded properly. In one instance I went back to the teller and tried the card again myself and it went through without a problem. Could not properly report this problem yet as none of these declines kicked out a declined slip due to the merchant-setup in question. Would be interesting to know what error code was associated with the failed afrihost payment.

 

[Viva]

I actually have a error code. Went to Capitec last Friday, but they were unable to tell me what it meant. I waited in the branch for about half an hour while other people off site were supposedly trying to figure it out. I couldn't wait any longer and asked that they call me when they know what's going on. Never heard from them again.

I'll go again and try to get to the bottom of this.

Just another remark. When viewing the internet banking statement of the account in question, I can see two different unprocessed Afrihost transactions of R1 each. They never get processed. The one has been sitting there for more than a month.

 

[elriconess]

There seems to be an issue with paying things with your Capitec card, sometimes clients get charged double for an item when it displays decline and tried again. So the client has to go to the branch ask for a reversal of funds which is a transact need and in the branch they should call the helpdesk "Transact".