Family plan sims won't switch to mobile data

[veethree]

I've taken up the Freeme Family plan because it represents good value with my household's usage. However, I'm battling with the secondary sims switching to mobile data when out of range of wifi. They take ages to switch to mobile data (even though there's good coverage) and sometimes just don't do so at all. When they do, they're stuck on HSPA rather than LTE. My primary sim doesn't have this problem at all - switching is instantaneous and speeds are great.

I've contacted Telkom and they said they'd switch on LTE for all sims and advised me to choose the network manually to make sure that it was implemented. I've done all that but the problem remains. Any ideas on how I can sort this out?

 

[namzsteve]

Have you allocated data to the multisims? I had this issue, and telkom told me to allocate data and it worked.

 

[veethree]

I did early on, but no harm in trying again I guess. Will do that.

 

[namzsteve]

If nothing works I guess some trips and a few fights with their service teams will be at hand. The whole Freeme family multisim thing has been a mess, with a lot of people complaining.

 

[veethree]

There needs to be an emoticon for pulling your hair out. It would get a lot of use on the Telkom forums.