Fanvil X1 - Configuration on MTalk (Mweb)

[Kumi_2020]

Hi, i am trying to configure the provided SIP settings from MWEB to a Fanvil X1.

I accessed the phone UI using the IP address - shows registered. However, i cannot dial out.

Any suggestions on possible issues?

Perhaps there is an authentication issue at MWEB? I tried to reach them, however it has been an absolute nightmare.

Note; i have a Gigaset IP phone which i configured successfully 2 years ago. It works just fine.

 

[yogidabear]

You can check the codecs and make sure G729 is enabled but everything should work from default. This is a different account to the gigaset? try the gigaset account on the fanvil

Typically if it registers it works

 

[Kumi_2020]

Hi @yogidabear

You are correct - once it registers it should work fine.

I am suspecting that there is an authentication error with the MWEB Sip account. Reason is that i reset and populated the required fields & received the following error " Register Failed 401" - which i believe is related to the device not authenticating to the SIP account.

I cannot, at this point, use the other phones SIP details as i cannot locate it

 

[Kumi_2020]

Herewith a screenshot

 

[yogidabear]

Ok realm you can delete, register address in sip server 2 delete, add sip.mweb.co.za to proxy server and check you have the codecs enable the section below

 

[Kumi_2020]

@yogidabear , resolved!

All the initial settings were spot on. There was an authentication issue on MWEB's side.

Once they remedied, it worked immediately.

Thanks for the efforts to assist.