FAO Shaun @ WBS

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zaktoo

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Hi Shaun

Please, when someone gives you a message to call a customer back, please have the courtesy to do so.

Thanking you.

Regards,
Zak
 
I am very unhappy with the client service offered by WBS/Iburst...

It does however seem like Shaun is one of only a few ppl at Iburst who acctualy adds some value and I am sure that he would return every call if it was humanly possible. I am afraid that we sit with 10% of the ppl @ Iburst doing the work of the remaining 90%.

No diffirent from the norm here in SA. Oh and by the way I have been to their offices and experienced this 1st hand.
 
yes, if shaun was affordable i'd hire him... im actually still waiting for porscha to phone me back, which she promised to do 1st of April 2005 13:48 (her time 15:30 or 16:00)
 
DFantom...

As a matter of fact I canceled my Sentech service in December and connected to IBurst early in Jan.

I still think that most of the WBS employees are only there for their decorative value. I was quite shocked to hear a helpdesk consultant to complain to me, it went something like this:

Tathu: " WBS hello etc. You are talking to Tathu"

ME: "Hello Tathu"

Tathu: "Hello Sir how are you"

ME: "Tathu I am not well... can't download anything... speed sux! How are you?"

Tathu: "I am not good sir"

ME: "Why is that?" (not like I could give a rat!!)

Tathu: "We are having a problem ..... and I am getting many people like you who are unhappy and fighting with me about the internet"

And so the helpdesk consultant ends up complaining to me...

Disclaimer: This is not a word for word account of my conversation with Tathu, but it does make one wonder what is happening at WBS.
 
have you ever been to their office in radio park? If you saw it i think you would understand...lol
 
Duan said:
ME: "Tathu I am not well... can't download anything... speed sux! How are you?"

Tathu: "I am not good sir"

ME: "Why is that?" (not like I could give a rat!!)
Click to expand...
Ha ha ROFL. :D
 
Thatu is a good guy he has always been straight up with me about anything he knows. As for Shaun Green, he has responded to me in a timely manner. Yeah so a thanks you to him for doing so!
 
thatu

I cant say anything bad about thatu, other than he doesn't know anything, but thats NOT HIS FAULT, the problem lies with the management. If they dont tell there staff anything then how can we expected to be told anything usefull by the staff.
 
I haven't even signed up with them, and I don't like their customer service. I've emailed twice querying about their service/equipment when it first started, and no noe has ever come back to me since. On principle, I wouldn't sign up with them.

I wonder how many other potential clients have used their java email 'contact us' for queries and haven't heard anything? I was lucky in the fact the I knew this forum and got both answers, but they must have lost plenty potential clients. As far as I'm concerned, a company shouldn't have an email address if they do not intend using it.

On the other hand, if they're understaffed, I am looking for a position ... studied Marketing and Business - so perhaps I could show them how to run the place properly ;)
 
They have part time vacancies for thier phone support, contact sihen (Dylan) for more information
 
Hmm.... lets see.... As I am on a mission today here goes:

Between having to answer everyones question on the iburst IRC channel, reading every post on this forum that has something to do with Iburst, answering your phone calls, running the network and sorting out problems. ......... It's a wonder the WBS guys get any sleep.
 
If they keep their network status page updated and/or communicate with their customers, they would have a lot less questions on IRC, less posts in these forums to read and less phone calls. They'll have ample time to fix the network, sort out the problems and get lots of sleep.
 
Tyrone is a bad apple definately. As for people emailing them instead of picking up the phone... this is South Africa, people still pick up the phone and have meetings face to face rather than correspond via email or anything else.

You try drilling that into a head of some <deleted by="ic" reason="reported racial slur"/>
 
Last edited by a moderator:
Crash said:
...reading every post on this forum that has something to do with Iburst, answering your phone calls, ...
Click to expand...
Any evidence to back that up, i.e. does WBS officially read every iBurst related post?

I have been cutoff plenty of times when calling them, so I don't think they answer all my phone calls!

PS: Why are they attempting to make their problems my problems?
 
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